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At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.
If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.
Starting Rate: $20.2800/hr DOE
Schedule: Monday 7:30am-6:00pm. Tuesday, Thursday, Friday 9:00am-6:00pm. Wednesday 11:00am-6:00pm
Job Summary: The Patient Access Representative answers incoming patient calls to assess patient condition, makes appointments, takes messages or refers calls to medical personnel. This position answers all incoming calls and transfers to appropriate person/department. This position functions as part of the Call Center Team and assists other team members as needed.
Essential Duties and Responsibilities:
· Follow all policies, procedures, protocols and workflows.
· Assist other Call Center staff as time permits and need is established.
· Cover for Medical Records and/or the Administrative Assistant at the front desk as needed and trained.
· Participate in all staff meetings.
· Perform other duties as assigned.
HIPAA Requirements:
The Patient Access Representative will have access to PHI during the course of her/his work activities. The Patient Access Representative schedules appointments, routes calls and takes phone messages from patients about medical issues. The Patient Access Representative also receives patient-specific scheduling requests from providers written in the progress notes of the medical record and would thus need access to recent progress notes. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: the demographic and scheduling functions of the practice management system, progress notes, telephone encounters, referrals, medications and labs of patient charts. The Patient Access Representative may also be trained to cross cover for the medical records clerk, and/or Administrative Assistant and, when performing those duties, will have access to PHI as per those job descriptions.
Education and Experience:
Behavioral Competencies:
Accountability
· Role model VG’s mission, vision, and shared values
Customer-Focus
· Listen to the voice of the customer and strive to delight them by exceeding their expectations
Teamwork
· If someone needs help, help them
Initiative
· Be innovative, apply fresh ideas, and continuously improve how you do your work
Confidentiality
· Maintain strict confidentiality and respect the privacy of others
Ethical
· Demonstrate integrity, honesty, and stewardship in all encounters at work
Respect
· Demonstrate consideration and appreciation for co-workers and patients
Communication
· Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others
Physical Requirements:
Percentage of time spent
Immunization:
Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy.
Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.
Full Time
$33k-41k (estimate)
05/09/2023
05/25/2024
ceovgmhc.org
Mcminnville, OR
<25
The job skills required for Patient Access Representative include Scheduling, Confidentiality, Communication Skills, HIPAA, Initiative, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
01/29/2022: Cincinnati, OH
Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
01/08/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
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Ensure Clarity of Expectations.
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Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
01/24/2022: Killeen, TX
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Step 3: View the best colleges and universities for Patient Access Representative.