POSITION SUMMARY:
Identify, develop, and implement training programs that are consistent with creating high performers for all positions in the claims department.
Position: Full Time, Salaried opportunity
Location: Position will be based out of our beautiful West Creek office in Goochland, VA.
Schedule: Monday - Friday, 8:00am - 4:30pm, this position does involve traveling, company auto provided with covered gas, insurance, and maintenance. Company cell phone provided as well.
PRIMARY DUTIES

• Design, develop and implement a formal training program, including job aids or instructional documentation.
• Work with hiring managers and supervisors on training needs for new or existing employees, both 1:1 and classroom style training.
• Work with other subject matter experts within the department to complete new employee training.
• Training sessions will include core systems, procedures, and core policies.
• Promote an atmosphere of exceeding customer expectations.
• Travel throughout the state to conduct follow-up training.
• Provide managers with assessment of additional training or coaching needs for existing employees.
• Identify opportunities for process improvements and make recommendations based on data.

ADDITIONAL DUTIES

• Work with hiring managers during the hiring process.
• Assist with department projects or initiatives.
• All other duties assigned.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• Previous training experience
• Knowledge of Claims core systems
• Knowledge of SOPs
• Policy knowledge
• Proven ability to coach, train and motivate others.
• Excellent oral and written communication skills
• Proven customer focus
• Ability to work independently

MINIMUM SKILL QUALIFICATIONS

• High degree of organizational savvy and diplomacy
• Technically proficient in MS Office products and ability to utilize all in-house systems.
• Ability to quickly obtain proficiency on new systems.
• Strong detail orientation

PREFERRED QUALIFICATIONS

• College or equivalent experience
• Prior VFB/CWY insurance experience

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.