Department: Spa Operations

Position Title: Spa Manager Services

Reports to: Owner/Franchisee

Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, Spa Therapist and Spa Receptionist

Subordinate Positions: Nurse Practitioner/Physician’s Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist

Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided.

Primary functions include, but are not limited to:

(1) providing outstanding Guest service and satisfaction

(2) revenue generation and enhancement

(3) staff management and training

(4) payroll and inventory management

(5) financial management

(6) special events programming and marketing

Essential Behavioral Characteristics: • Ethical

• Positive attitude

• Enthusiastic

• Team orientation

• Self-motivated

• Self-directed

• Empathetic

• Creative

• Tenacious

• Integrity

• Honesty

• Trustworthy

• Outgoing

• Detail oriented

Essential Skills:

• Organized

• Responsive

• Adaptive and flexible

Qualifications:

• Responsible

• Problem Solver

• Relationship oriented

• Continuous improvement mentality

• Effective communication

• Time management/self management

• Possess a thorough knowledge of spa services

• Possess excellent interpersonal skills

• Customer service orientation

• Possess excellent conflict management skills

• Possess excellent problem-solving skills

• Possess a thorough knowledge of spa services

• Possess excellent interpersonal skills

• Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans

Physical/Mental Requirements:

• Standing for extended periods of time

• Ability to lift at least 30lbs

Work Environment: Spa environment

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• Flower Mound, TX 75028 (Required)

Ability to Relocate:

• Flower Mound, TX 75028: Relocate before starting work (Required)

Work Location: In person