Vintners Resort
Vintners Resort is an intimate, four-diamond, 78-room luxury boutique hotel in Sonoma County Wine Country. On the property is the nationally renowned restaurant, John Ash & Co., The Front Room Bar & Lounge, River Vine Café and Vi La Vita Spa. Learn more about us at www.vintnersresort.com where we Celebrate Everything!
We are recruiting an enthusiastic Hotel Night Auditor. If you can provide exemplary service to our guests and have excellent computer skills, then please apply today!
The Night Auditor position requires an individual with exceptional customer service skills, phone etiquette and multitasking ability. EOE. The ideal candidate will possess basic knowledge of Word/Excel/Outlook, or similar applications. Knowledge of OPERA is a plus. Previous hotel experience is desirable, but willing to train the right person!
Essential Duties and Responsibilities:

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered in computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner.
• Provides information about hotel services, local activities and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with after-hours snacks, and transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to collecting payment and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Completes all necessary paperwork; maintains files and records.
• Performs clerical duties as required including but not limited to filing, photocopying, and mailing.
• Performs other duties as assigned by manager.
• Responsibilities include auditing the daily transactions of the hotel, running reports in property management system, communicating with guests and management, and providing excellent customer service to our guests during the overnight shift.

Qualifications:

• High school diploma or general education degree (GED). At least 1 year of related experience is highly desirable.
• Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write correspondence.
• Ability to interact with guests in a calm and professional manner.
• Ability to work independently during overnight hours while being a valued member of the Front Office team.
• Operational knowledge of Windows, e-mail software (preferably Outlook) and general knowledge of how to navigate the Web.
• Excellent written and oral communication skills
• Acute attention to detail
• Dependable and able to manage priorities and workflow.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Compensation: $21 - 24 per hour
Benefits:

• Employee assistance program
• Employee discount
• Referral program
• 401(k) Retirement and employer contribution

Schedule: Full -time/Part-time - Must be available Friday, Saturday and Sunday nights, 11:00 P.M. until 7:00 A.M. EOE
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As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
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1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
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4. To communicate with you regarding your candidacy for employment.
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Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
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Education Information
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If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.