JOB SUMMARY:

This position will develop an E-bike service training program and curriculum for the training of Vinfast E-bike authorized dealers and VinFast Technicians. This role will support the development and onboarding of new VinFast E-bike authorized dealers, develop VinFast policies and procedures in support of selling and servicing E-bikes.

RESPONSIBILITIES & KEY ACTIVITIES:

• Develop E-bike Service Program covering the below key topics:
  • Vinfast E-Bike Maintenance essentials (electronics, hydraulic disc brakes, wheels & tires, drivetrain)
  • Service Essentials and Customer Service
  • Warranty procedures
  • Inventory essentials
• Perform on-site training at dealer locations
• Develop a parts/components essential inventory list and ordering procedures (for training above)
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modifications, as needed
• Collaborate with the company’s management to identify training needs and further develop appropriate training materials for the launch of VinFast E-bikes
• Develop systems to monitor and ensure technicians are performing their responsibilities
• Develop ongoing training resources based on new bike releases and features
• Develop and manage the VinFast E-bike Warranty Program, Process, and Procedures and ensure effectiveness