Reports To : Captain (Store Manager) / First Mate (Assistant Manager) / Second Mate (Management Trainee)

Overview :

Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service.

Ensures the customer experience, supports our brand promise ( Every Day Should Feel This Good ) and makes service a top priority.

Functions & Responsibilities :

Generate Sales

• Responsible for meeting their goals / measures
• Develops and maintains relationships with top customers
• Supports in-store event sourcing and execution

Customer Experience

• Ensures the store reflects Shep & Ian’s vision of Every Day Should Feel This Good to our customers through Hosting the Party
• Leads the store in email capture and educating new associates on best practices
• Ensures the customer wish list is always current with customers being notified when product arrives.

Crew Development

• Assists with training new associates
• Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
• Helps in recruiting and referring top talent for the store’s teams
• Supports store and team-building activities with the management team

Operations

• Maintains efficient merchandise controls
• Maintains loss prevention awareness at all times
• Helps maintain a clean and tidy store environment

Merchandising

• Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
• Contributes to weekly product feedback

Requirements :

• Strong interpersonal communication and customer service skills
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Strong verbal and written skills
• Ability to work a flexible schedule including holidays, overnights, weekends
• A passion for making people happy
• Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
• Accuracy and attention to detail.
• Ability to effectively receive and communicate feedback
• Positive outlook
• Excited to get to know our product inside and out in order to offer style advice and help customers
• Outgoing, friendly & personable with a positive attitude
• Customer Service-oriented experience preferred but not necessary
• Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to :

• Stand and / or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested

Last updated : 2024-03-04