Title: First Mate (Assistant Manager)
Department: Retail
Reports To: Captain (Store Manager)

Overview:
Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:
--Generate Sales:
-Supports store to meet and exceed store financial goals
-Measures and develops crew performance goals to increase profitability
-Actively looks for opportunities to drive additional sales and traffic
-Aware of market competitor activities
-Sources and supports In-Store and Head Quarter driven events
-Supports and Communicates Head Quarter initiatives

--Customer Experience:
-Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
-Educates crew and customers regarding product information and brand initiatives
-Ensures store practices and procedures support a positive customer experience (holds and store specific services)
-Collects and encourages crew to solicit customer feedback to better product and store environment

--Crew Development:
-Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
-Creates schedules to support an engaging customer service environment
-Develops and educates crew members
-Creates and supports manager and crew meetings and team building exercises
-Recognizes and rewards crew performance
-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
-Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores

--Operations:
-Supports store compliance with operational standards, expectations and federal law
-Supports crew in planning and executing direction in a timely manner
-Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
-Maintains efficient merchandise controls
-Develops loss prevention awareness among all crew members
-Supports store to consistently meet payroll expectations
-Exercises prudence regarding personal/team expenses and supply management

--Merchandising:
-Supports store merchandising to reflect current compass, brand initiatives and local customer needs
-Actively looks for replenishment opportunities through restocking and Head Quarter partnership
-Audits store cleanliness, folding and visual standards
-Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:
-9 months as Assistant Manager in similar volume type business
-One to two years retail experience
-Strong interpersonal communication and customer service skills
-Ability to plan, manage time, and make decisions in a fast-paced environment
-Proven success in staff development and mentorship
-Competition and industry awareness
-Commitment to career growth of self and others
-Team focused, confident, and professional
-Smart, intelligent, fun, goal orientated, and driven by integrity
-Strong verbal and written skills
-Ability to perform effective selling techniques to achieve sale and repeat business
-Excellent retail business acumen including selling skills, visual presentation, and sales analysis
-Ability to work a flexible schedule including holidays, overnights, and weekends
-Ability to actively supervise the sales floor
-A passion for making people happy
-Belief in leading by example and likewise, exude a leadership as service mentality
-Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
-Excellent organizational skills
-Accuracy and attention to detail
-Ability to effectively receive and communicate feedback
-Proactive and experienced in networking
-Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally 
• Lift up to 40 pounds, unless an accommodation is requested