Title: First Mate (Assistant Manager)

Department: Retail

Reports To: Captain (Store Manager)

Overview:

Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:

• -Generate Sales:

• Supports store to meet and exceed store financial goals

• Measures and develops crew performance goals to increase profitability

• Actively looks for opportunities to drive additional sales and traffic

• Aware of market competitor activities

• Sources and supports In-Store and Head Quarter driven events

• Supports and Communicates Head Quarter initiatives

• -Customer Experience:

• Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”

• Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

• Educates crew and customers regarding product information and brand initiatives

• Ensures store practices and procedures support a positive customer experience (holds and store specific services)

• Collects and encourages crew to solicit customer feedback to better product and store environment

• -Crew Development:

• Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws

• Creates schedules to support an engaging customer service environment

• Develops and educates crew members

• Creates and supports manager and crew meetings and team building exercises

• Recognizes and rewards crew performance

• Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

• Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

• Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores

• -Operations:

• Supports store compliance with operational standards, expectations and federal law

• Supports crew in planning and executing direction in a timely manner

• Evaluates store operations for opportunities to enhance efficiency, productivity and profitability

• Maintains efficient merchandise controls

• Develops loss prevention awareness among all crew members

• Supports store to consistently meet payroll expectations

• Exercises prudence regarding personal/team expenses and supply management

• -Merchandising:

• Supports store merchandising to reflect current compass, brand initiatives and local customer needs

• Actively looks for replenishment opportunities through restocking and Head Quarter partnership

• Audits store cleanliness, folding and visual standards

• Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:

• 9 months as Assistant Manager in similar volume type business

• One to two years retail experience

• Strong interpersonal communication and customer service skills

• Ability to plan, manage time, and make decisions in a fast-paced environment

• Proven success in staff development and mentorship

• Competition and industry awareness

• Commitment to career growth of self and others

• Team focused, confident, and professional

• Smart, intelligent, fun, goal orientated, and driven by integrity

• Strong verbal and written skills

• Ability to perform effective selling techniques to achieve sale and repeat business

• Excellent retail business acumen including selling skills, visual presentation, and sales analysis

• Ability to work a flexible schedule including holidays, overnights, and weekends

• Ability to actively supervise the sales floor

• A passion for making people happy

• Belief in leading by example and likewise, exude a leadership as service mentality

• Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team

• Excellent organizational skills

• Accuracy and attention to detail

• Ability to effectively receive and communicate feedback

• Proactive and experienced in networking

• Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested