Description

Valeo Senior was founded on a simple principle: Leave it better than you found it. It is our declaration to build better, live better and do better, and is rooted in everything we do. We believe it’s essential that each tribe member embody this principle as our commitment to each other, our residents and the communities we serve. As such, we’ve developed a proprietary resident experience framework, THRIVE, which focuses on the 6 dimensions of whole-person wellness in our programs and services (Thoughtful, Healthful, Recreational, Intellectual, Vital, and Environmental). Valeo Senior is committed to delivering the best resident experience in the industry and our communities are built around the idea that the only thing more important than adding years to your life, is adding life to your years.

Position Summary:

Serves food and beverages to residents and guests in a timely, professional manner.

Essential Job Functions:

• Approach all encounters with residents and Employees in a friendly, service-oriented manner

• Monitor residents’ well-being in a general way

• Report any changes in the condition of a resident to supervisor immediately

• Assist residents with simple requests as needed or find appropriate Employee to assist

• Look for opportunities to exceed resident expectations and enhance resident satisfaction

• Maintain cleanliness in dining room and ensure proper table settings at all times

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware

• Stock service areas with supplies such as coffee, food, tableware, and linens

• Fill salt, pepper, sugar, cream, condiment, and napkin containers

• Greet residents and escort them to their tables as required

• Present menus to patrons and answer questions about menu items, making recommendations upon request

• Explain how various menu items are prepared, describing ingredients and cooking methods

• Takes food and beverage orders and serves meals as they are ordered

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

• Serve food in an efficient and professional manner

• Check with residents and guests to ensure that they are enjoying their meals and take action to correct any problems

• Resolve resident complaints regarding food quality and/or service

• Thanks residents as they are leaving

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Wash dishes as needed per meal/shift

• Ensure tables are cleared and reset during each shift

• Assists other staff as needed

• Assist with other cleaning as needed to include vacuuming and mopping

• Maintain a clean dining room, chairs, windows and hutches

• Support open and honest communication with and between all Employees

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working

• Look for ways to reduce costs and create efficiencies daily

• Ensure regulatory compliance and report any issues or concerns immediately

• Support continuous improvement

• Comply with Valeo standards and regulations to encourage safe and efficient community operations

• Perform other duties and tasks as assigned or required

Requirements

Knowledge/Skills/Abilities:

• Action Oriented – Enjoying working hard and having energy for the job; seize opportunities

• Approachability – Warm, pleasant, and gracious; build rapport well and put others at ease

• Caring – Interested in the lives of others; available to listen and ask about the concerns and needs of others

• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; act with the customer in mind

• Integrity and Trust – Seen as a direct, truthful individual; keep confidences; admit mistakes

• Listening – Practice attentive and active listening

• Peer Relationships – Seen as a team player; cooperative

Education/Experience/Training:

High school graduate preferred. Six months to one year of dining experience.