Vines Restoration, Plumbing & HVAC is a local company that offers STEADY/STABLE employment. With a thriving service department we are seeking to fill several positions. We are thrilled to emphasize and elevate operational excellence in the trades industry.

Our company is growing and we are looking for out going and confident customer experience experts to join our team. We sincerely believe that the strongest companies are built from an ethical foundation and a dedicated workforce. With a community of employees who are passionate about their job and are committed to doing the right things for the right reason. We are more than a service company, we’re a family of employees dedicated to meeting our customer's needs and helping each other out. Built on the core values of Family, Integrity, Community, Faith, and Opportunity, we work together toward the mission to provide an exceptional experience for our customers and our employees.

ROLE AND RESPONSIBILITIES:

• Answer incoming customer calls, coordinating service needs in a professional and kind manner.
• Coordination of service schedule with service team members
• Work alongside other Customer Experience Experts as the lead team for the entire organization.
• Create unique and engaging customer communications via email, text, and phone.
• Review and schedule pre estimated service needs.
• Answer customer account questions
• Learn the trades industry vocabulary and processes
• Participate in company community outreach events
• Review and respond to customer feedback via Google, internal software, and Yelp.
• Use internal software to dispatch, coordinate, and support service technician team members.

WHAT WE OFFER:

• Good / Steady Hourly Pay
• F/T Hours, year-round!
• Job Security
• Paid Holidays, Sick, Personal, and Vacation time.
• Life Insurance and Long Term Disability Policy
• Health Insurance, Dental Insurance, Vision Insurance, 401(k)
• Great Work Environment with the latest in quality equipment and technology.
• Job Advancement
• Bonus Programs
• Friendly, Team Atmosphere - Company Events
• We encourage feedback and suggestions from our staff

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Conway, SC 29526: Relocate before starting work (Required)

Work Location: In person