VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a 401(k) plan with a generous company match of up to 4% of your compensation.
POSITION SUMMARY:
The purpose of this position is to provide Club operational oversight during daily club opening and closing hours.
Available Shifts:
Monday – Thursday: 4:30am – 8:30am; 6:30pm – 10:30pm
Friday: 4:30am – 8:30am; 5:30pm – 9:30pm
COMPENSATION AND BENEFITS INCLUDE:

• hourly, based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

RESPONSIBILITIES INCLUDE:

• Be the point of contact for any in-Club emergencies. Manage emergencies in accordance with Standard Operating Procedures.
• Point of contact for any delayed club openings, early club closures, due to weather or other impacts. Work with home office and OGM on proper member and staff communications.
• Be the point of contact for any customer escalation issues. De-escalate, resolve, and ensure follow-though of issues to resolution.
• Ensure proper opening and closing of the club. Ensure coverage for employee call-outs and no-shows.
• Completion of the Opening/Closing MOD Checklist; including responsibility for pool chemical readings, marketing monitors are operational, and ensuring building is secure.
• Completion of opening and closing one-off tasks assigned by Member Services Supervisor and/or OGM due to projects or operational challenges. Liaison with vendors/contractors as needed including, but not limited to, night janitorial.
• Monitor club operations and programming to ensure member and guest expectations are met. Intervene and correct as needed.
• Complete injury and accident reports.
• Provide accurate information regarding all areas of club operations with a helpful, friendly and courteous manner.
• Utilize all opportunities to become familiar with club operations and all club programming.
• Keep current on activities and procedures by reading and signing daily memo log at the beginning of shift.
• Assist with Club Check-In, program registration, and phone calls as needed.
• Assist with Locker Room lock-outs as needed.

QUALIFICATIONS:

• Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
• Excellent phone skills; ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Strong background in problem solving, selling and quality service skills.
• Previous customer service experience.
• Experience leading a shift or being a MOD preferred.
• Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
• Ability to work in a multi-faceted organization.
• Professional image through dress, posture and poise.
• Assertive with outgoing personality.
• High School Diploma or equivalent skills gained through experience.
• Minimum age 18.
• Occasional bending, kneeling, and lifting up to 25 lbs.
• Frequent standing, walking, reaching.

For more information about VillaSport please visit our website at www.villasport.com