About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Job Description Essential Job functions: Assist the physician and staff with the daily coordination of patient care and physician access. Function as the liaison between patients, staff, and physicians. Maintains efficient patient flow. Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy. Collects lab specimens according to departmental guidelines. Accurately labels specimens. Prioritizes patient care by implementing physician orders and nursing procedures. Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. Assures all patients are correctly identified prior to providing and/or documenting care. Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. Employs appropriate and timely use of Tasking in EHR. Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR. Administers injections according to appropriate protocol. Documents injections accurately in EHR. Appropriately demonstrates telephone triage protocols and document in EHR. Schedules appointments appropriately and accurately according to department guidelines. Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste. Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR. Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR. Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR. Checks and maintains logs for emergency equipment according to policy. Facilitates transition of care to UCC/Hospital. Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly. Navigate complex specialty medications through the authorizations process. Provide superior communication with patient payor, SP, foundation. Provide expertise in funding opportunities to support specialty medications (assistance programs, copay programs, charitable foundation support, SP support) Deliver patient education about salt, fluids, medication side effects, compliance, device support (IV, SQ, Inhaled) Monitor high risk cohort with regular phone contact and messaging. Triage and first step management of "sick calls". Build systems and processes to advance the care of our patients (specifically; RHC, bronchoscopy, medical authorization processes). Build relationships with pharma to advance the care of our patient. Create awareness of current research offerings to help support clinical trial enrollment. General Job functions: Assists in ordering and maintaining of all supplies as assigned. Demonstrates flexibility with various work schedules. Other duties as required. Environmental Risks: Chemicals, Chemotherapy and Fumes Loud noises Vibration Extreme temperatures Confined spaces Allergens: dust, mold and/or pollen Magnetic fields Radiation Sharps Latex Combative Patients/Visitors Blood-borne Pathogens: Exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens. Contact with patients or patient specimens are possible. Unplanned or unexpected exposure. Education, Certification, Computer and Training Requirements: Associates degree required. Bachelor’s degree preferred. Oregon State Nursing License and BLS certification required. 2-4 years’ experience. Experience in an ICU or High-Risk Specialty preferred. Ability to communicate in English, both orally and in writing. Strong interpersonal and organizational skills. Ability to perform diverse work assignments with time limitations with a high degree of accuracy. Ability to use problem solving, critical thinking and priority setting skills. Experience with Standard Office Technology in a Window based environment preferred. Experience with patient care equipment preferred. Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. Physical Job Requirements: Pushing and pulling, taking frequency and weight into consideration. Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration. Physical mobility, which includes movement from place to place on the job, taking distance and speed into account. Physical agility, which includes ability to maneuver body while in place. Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching Endurance (e.g. continuous typing, prolonged standing/bending, walking). Travel: Ability to commute to satellite offices as needed. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. Join our Talent Network! Click the 'Get Started' button below to create a Candidate Home account to stay up to date on our most recent Job Postings! We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.