Village Pointe Toyota is looking for a motivated individual with high energy to join our growing service advisor team. If you have great customer service skills with a sales background then we have a career for you!

RESPONSIBILITIES:

• Maintain Customer Service Index (CSI) rating as set by dealership
• Responsible for the entire customer service experience from the service drive until vehicle is returned to the customer
• Schedule appointments, provide estimates and sell items needed
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance on repair order
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term business.

QUALIFICATIONS (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required
• At least six months to one year automotive industry or related experience and/or training or customer service experience and retail sales

• ADP software experience a plus
• Basic knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Working knowledge of Microsoft Office
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic

All potential employees must pass pre-employment testing to include a background check and drug screen.

• Competitive earning and overtime potential
• Fast paced work environment
• Paid training and development
• Career growth opportunities with management potential
• Medical and dental coverage available after orientation period
• Paid vacation
• 401(k)

Contact Information: Please send resume to the following

• Kyle Newsom
• Come into the dealership to complete the first step in applying for this position. (see service cashier on arrival)

Job Type: Full-time

Day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to Relocate:

• Elkhorn, NE 68022: Relocate before starting work (Required)

Work Location: In person