JOB SUMMARY

Reporting to the Director of Health Services, the Household Coordinator provides administrative support which includes telephone communication, data entry, scheduling of appointments, handling requests for information while functioning as the main focal point of communication within the administrative office.

The Household Coordinator respectfully interacts with all residents, family members, visitors, colleagues, and staff. The Household Coordinator will support an environment that provides dignity and full recognition of residents’ needs and individuality.

In addition, this position will work with the Activities Coordinator to provide support and facilitation of resident activities and events.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions.

The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Compiles data and prepares reports as directed by the Administrator
• Communicates with staff, families and other departments utilizing effective communication skills
• Manages incoming phone calls and determines appropriate parties or takes messages
• Manages compliance of staff licenses, training and / or certification dates in accordance with Elder Affairs guidelines
• Effectively manages various administrative tasks such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping as needed
• Greets, takes photos and signed contracts to compile new resident charts; in addition, maintains contents of current resident charts
• Opens, sorts and distributes incoming correspondence in a timely basis to the appropriate household
• Participates and / or attends in-service and educational trainings as requested and takes minutes as assigned
• Assistance with household responsibilities (meals, laundry, resident assistance) as deemed necessary
• Responsible for supporting the planning, implementation and execution of recreational programs for residents
• Regular and reliable attendance is an essential function of this job

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.

• Walking long distances regularly
• Repetitive actions / motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC

ADAAA COMPLIANCE

Village On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WORKING CONDITIONS

Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and / or HBV.

This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.

MISSION STATEMENT

Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America.

We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community.

It is not a requirement to be Lutheran to work at Village On The Isle.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED required
• Two or more years of related experience and / or training in geriatrics in long term care, home health or other health care setting preferred
• CNA License preferred or willingness to obtain license
• Excellent verbal and written communication skills both internally and externally is required
• Computer literacy which includes, but is not limited to, Microsoft Office suite
• Must be able to prioritize work and complete work timely and accurately
• Effectively represent the organization and support the household model of care
• Minimum of one year of customer service or related experience creating a positive experience through problem resolution with internal and external customers
• Experience creating and facilitating senior recreational group activities and / or events preferred

Last updated : 2024-05-21