Job Summary
To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere

Summary Of Essential Functions

• Attract and Retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization.
• Greet and check in members with sincere hospitality and effective communication skills
• Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
• Responsible for handling and recording cash and non-cash transactions
• Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities.
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation.
• Handle credit card/cash transactions
• Take member reservations for tennis, squash and racquet courts
• Other duties as assigned.

Knowledge/Skills Required

• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
• Understanding of court reservation systems Must be 18 years or older and have high diploma or GED
• Must possess basic computer/data entry skills.
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi-task

Knowledge/Skills Preferred

• Prior high-end health club/hospitality or related industry experience
• Prior credit card/cash handling
• Understanding of court reservation systems
• Bilingual a plus

Required Abilities

Physical Activity
This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.

Physical Requirement
Walking and standing are required daily. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.

Visual Requirement
This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.
Working Conditions
Involves typical office or administrative work and member indoor and outdoor activity