Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! Youll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Field customer complaints when necessary

Connect with the housekeeping department to ensure guest accommodations are ready

Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

High school graduate, GED recipient, or equivalent

1 year of hotel industry experience or related job preferred

Working knowledge of Microsoft Office and reservation management systems

Comfortable taking telephone calls and mitigating stressful situations

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company:

Located in charming Old Town Scottsdale, Hyatt House is your ideal weekend getaway or extended-stay hotel where business travelers and family can have a fun vacation and stay productive. Along with our complimentary breakfast, take advantage of our heated pool and hot tub for relaxation. You can even stick to your workout routine in our 24-hour StayFit@Hyatt fitness center. Socialize with family and friends in the courtyard equipped with a grilling area and outdoor seating. Experience some outdoor adventures hiking the trails of Camelback or for premier shopping at Fashion Square Mall.