110 Customer Service Rep Jobs in Richmond, VA
Viking Group is Hiring a Customer Service Rep Near Richmond, VA
RESPONSIBILITIES:
- Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
- Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
- Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
- Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
- Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
- Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
- Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
- Follows up with customers to ensure they are kept informed of the status of their request.
- Cultivates and maintain relationships with customers and suppliers with regard to service.
- Completes training curriculum
- Follows all company policies and incorporates Standard Operating Procedures (SOP's).
- Performs other duties as assigned.
- Minimum of 1 year in customer service or sales experience.
- Demonstrated strong computer skills (JDE experience preferred).
- Basic computer skills. Microsoft Windows and Office products are a plus.
- 1 year working in a multitask environment while under time constraints.
- Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.
Job Summary
Full Time
$34k-42k (estimate)
05/03/2024
05/16/2024
vikinggroupinc.com
OCOEE, FL
500 - 1,000
2001
TED COLLAZO
$500M - $1B
Wholesale
Related Companies
About Viking Group
For nearly 100 years the name Viking has represented global leadership in fire protection. Today, the companies of the Viking Group (Viking Corporation, Viking SupplyNet, Viking Fabrication Services, and Viking Plastics) provide independent fire sprinkler contractors with integrated solutions for any fire protection challenge. The Viking Group provides customers with the following advantages: Quality: Our reputation for quality has been developed by focusing on continuous improvement in all elements of our business from the products we manufacture to the services we provide. Breadth: The larg...est selection of fixed fire protection products and services ensures single-point solutions for any fire protection challenge. Support: Knowledgeable and experienced customer service and technical support at every point in the project process. Innovation: From valves that are easier to install and maintain, to automated fabrication capabilities, Viking's product innovations have been developed by understanding the needs of our customers. Availability: With 50 company-owned locations worldwide, and a host of independent distribution partners, Vikings products and services are available when and where our customers need them.
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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
