Job Description
GENERAL SUMMARY
Greets guests, and parks and retrieves guests' vehicle. Assists Valet Manager with the scheduling and overseeing the work of team members in the Valet Department.
CORE SCOPE OF POSITION
* Assists in the scheduling and overseeing the work of team members in valet and bell service areas.
* Trains team members on departmental policies and procedures and documents the training.
* Assists with ensuring that departmental policies and procedures are followed.
* Works directly with supervisor/manager to meet the needs of internal and external guests.
* Performs cash handling transactions.
* Verifies cash drawers, counts down cashiers at the end of shift, and makes daily deposits.
* Prepares paperwork and reports to the Manager in a timely manner.
* Responsible for parking and retrieving all guest cars in an efficient, safe, and friendly manner. Opens ladies' door first.
* Provides warm and sincere welcome/farewell for all guests including smiling, making eye contact, and using guest's name.
* Provides assistance to all guests when they go in and out of vehicles.
* Maintains proper control of all guest keys.
* Documents all tickets with guest name, and walks around each vehicle noting damage prior to parking.
* Maintains traffic control ensuring fire lanes are kept clear.
* Acts as concierge and answers telephone calls within three rings.
* Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
* Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
* Maintains and organizes work area.
* Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals.
* Attends staff meeting for update on ongoing Enterprise activities and promotions.
* Complies with and follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
* Notifies Loss Prevention/Security of any guest reports of theft.
* Ensures that a clean, safe, hazard-free work environment is maintained.
* Performs all other duties.
INTERACTION
* Interacts with guests and peer groups.
SUPERVISION
* Provides immediate supervision to a unit or group of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules.
* A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
EDUCATION/CERTIFICATION
* High school diploma or general education degree (GED).
* CA driver's license and good driving record.
EXPERIENCE
* 2 years of related experience.
* Guest service experience.
* Prior leadership and/or Valet experience.
KNOWLEDGE AND SKILLS
* Must be able to drive a manual transmission.
* Knowledge of Microsoft Office, Excel and Word.
* Ability to effectively communicate with guests and team members verbally or in written form.
* Detailed-oriented, organized, values teamwork, self-motivated, and ability to multi-task.
* Ability to coach and train team members.
* Must be able to recognize business volumes and adjust accordingly.
* Ability to work in a fast-paced environment.
* Must be able to work flexible schedule according to business needs, including evenings, weekends, and holidays.