Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties.

The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers.

Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services.

This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization.

Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

Requirements

• High School or Equivalent (GED) or higher is required
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)
• 5 years of customer service experience is required.

Preferred Requirements

• Associate Degree : preferred
• Bachelors Degree : preferred
• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Other Information

Shift : 1845-0715 3 nights a week. Some weekends / holidays are required

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact :

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email

Last updated : 2024-05-17