Essential Duties/Key Responsibilities:
Maintain communication throughout the move process with sales, coordinators, drivers, and operations.
Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer.
Alert and update appropriate parties to any changes, modifications to schedule, etc.
Ensures file content is complete and accurate.
Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.
Serves as the backup for customer facing coordinators as needed.
Responsible for the data integrity in the system regarding domestic residential COD and Government moves.
Minimum Qualifications/Requirements:
Experience providing outstanding customer service, fostering trust, and growing customer satisfaction.
Excellent phone presence and etiquette and have multi-tasking skills.
Proficient in using MS Windows-based software applications to include Outlook.
Must be organized, detail-oriented, and able to provide support to other team members, and interact with customers as needed.
Ability to work in a fast pace and multi-tasked environment.
Enthusiastic with high energy throughout the workday.
Professional appearance
Experience in the moving industry is a plus but not required- we will train the right person!
Must be able to pass a pre-employment criminal background screen and drug screening.
Education:
Bachelor?s degree and 1-2 years industry experience preferred.
Associate degree with at least 2 years of customer service experience.
High School graduate or equivalent with 3 years of industry experience will be considered.
Salary: $20.00 - $24.00 per hour