Description

Job Summary:

The Case Worker provides case management for individuals who are placed in ABI/MRC or Transitional Assistant provider homes or living independently in the community. Additionally, the Case Worker provides oversight and management of department to ensure that all VHS ABI/MRC, Transitional Assistance and State regulations and requirements are met.

ESSENTIAL JOB FUNCTION FOR THE POSITION

Clinical and Rehabilitation Skills:

• Conduct monthly meetings with Care Providers and clients to monitor ongoing individual support plan goals and consumers’ needs
• Meet regularly with client and Care Providers in order to provide support in home and document meetings/outcomes on Contact Log Notes, Home Visit Forms and/or Data Collection
• Maintain contact with professionals from other agencies to ensure consumers receive appropriate services
• Respond to emails and phone calls within a 24-hour period
• Conduct assessments and work with consumers’ ISPs
• Will be on-call 24/7 for independent clients and Care Providers on case load
• Provide supervision and oversight of clients, Care Provider and direct care staff in client's home-setting
• Provide ongoing training to direct care staff, clients and their guardian regarding program requirements and updates
• Attend meetings as designated by the Case Worker Supervisor
• Implement treatment programs, including Individual Service Plans (ISPs) and clinical programs
• Collect behavior and academic data
• Complete log entries and progress notes
• Teach daily living skills such as safety rules, travel-training, banking and budget management, cooking, shopping, personal care and hygiene and care of personal space and belongings
• Encourage clients to utilize developing skills
• Provide supportive counseling to clients concerning daily, personal and social issues
• Assist Clients with housekeeping tasks such as cleaning the bathrooms, kitchen, common areas, bedrooms, closets, etc. (as needed)
• Assist in developing and implementing program activities, which will foster the client’s growth, skill development, and healthier life-style
• Provide assistance in medication administration and trains clients in self-medication procedures
• Provide physical intervention and/or first aid in the event of a behavior or medical emergency
• Follow on-call and emergency procedures as required
• Accompany clients to medical, dental and psychiatric appointments or leisure activities via alternative vehicle or staff car that is in compliance with VHS Driver's Agreement
• Assist in providing crisis assessment, prevention and needed intervention
• Assist the Case Manager Supervisor with orienting new staff
• Provide specialized training and instruction to clients and direct care staff (such as in the role of Human Rights Officer or Safety Officer) on an assigned basis. Please note that should you be assigned these duties, they will be added as an addendum to this job description
• Assess and maintain contact, where indicated, with client's families
• Implement strategies to ensure that the home meets the needs and preferences of the individual
• Complete all assigned duties and tasks within the designated time frame as required by the Senior Managers and/or Supervisor
• Spanish Speaking or Haitian Creole

Program Management and Operations:

• Assist Supervisor to ensure compliance with all internal and external regulatory bodies (MRC, MassHealth/UMASS, COA, OSHA and Quality Assurance)
• Maintain ongoing communication with the Case Worker Supervisor, Service Coordinators and Senior Management Team
• Comply with all corporate and departmental policies and procedures, including safe work practices, worker’s compensation, universal precautions, exposure control
• Perform other duties as assigned by Case Worker Supervisor or Director of Services

Professional Development

• Attend required orientation and training, including in-service training, conferences and seminars
• Participate in other Professional Development Training as designated by Case Manager Supervisor or Senior Management Team

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at management’s discretion. It is the policy of Victory Human Services, Inc. to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Requirements

REQUIREMENTS FOR THIS POSITION:

Professional Characteristics

• BA/BS in Human Services or related field
• Three years experience in human services, case coordination or counseling/outreach with individuals with mental or developmental disabilities and their families
• Demonstrate the ability to work both independently and within a team contest
• Working knowledge of developmental disabilities and therapeutic skills and an ability to relate to a variety of individuals from different cultural, socio and economic background
• Able to meet timelines for submission of all assigned duties and tasks

Personal Characteristics

• Professional oral and writing skills necessary for developing and implementing service plans and notes
• Ability to work effectively with professional and nonprofessional staff, volunteers, visitors, and families of clients
• Proficient working knowledge and experience using HICSUS, MS Word, MS Excel, and Office 365
• Maintain cooperative relationships with community resources and agencies
• Sensitive to families’ various cultural backgrounds
• Must have good organizational abilities
• Must possess leadership qualities
• Must have a reliable vehicle to travel throughout the program’s geographic areas

Other Qualifications

• First Aid, CPR and MAP certifications are required
• If the applicant does not have MAP certification, he/she will have three months from date of hire to obtain MAP certifications in order to retain employment
• Must be able to attend training and meetings on medication administration to gain knowledge and understanding of the medications that clients are taking.
• Must possess a valid Massachusetts driver’s license and meet the company’s driver insurance standards and maintain a safe driving record
• Must have an acceptable CORI (criminal record assessment)