A & S Hospitality Management

PUBLIC AREA ATTENDANT JOB DESCRIPTION

REPORTS TO: Assistant Housekeeper, Executive Housekeeper, Regional Housekeeping Manager, and General Manager

Job Description/Summary: The Public Area Attendant responsibilities include, but are not limited to, the cleanliness of guest floor corridors, foyers, stairwells, public vending areas, and assist room/suite attendants in order to maintain high brand standards of quality.

Responsibilities:

• Ensure complete guest satisfaction.

• Ensure complete guest safety.

• Must work alongside other team members in harmony.

• Must be friendly, helpful and well groomed and dressed to standards, complete with name tag at all times as stated in the brand standards.

• Make a great first impression

• Keeps a positive attitude at all times and greets guests with a smile at every point of contact.

• Follows all safety guidelines.

• Uses proper chemical handling procedures to include assurance of appropriate label on every chemical dispenser.

• Responsible for thoroughly cleaning public restrooms sinks, toilets, mirrors, tiles, counters, walls, stalls, dividers, vents and or/floors with cleaning agents by extending arms over head to reach all above areas.

• Responsible for thoroughly dusting and moving all furniture, pictures, and shelves extending arms over head, bending and stooping as needed.

• Responsible for thoroughly cleaning and polishing all metal surfaces, base molding, and light fixtures applying pressure in repeated motion.

• Responsible for cleaning Marketplace area assuring all areas are dust free and well organized.

• Responsible for cleaning business center, stocking all business center supplies to include printer paper and proper working condition of all equipment and fixtures.

• Responsible for cleaning guest fitness center, stocking of all supplies and replacement of guest water in cooler, stocking of towels, and verify proper working condition of all fitness center equipment.

• Responsible for cleaning and removing spots from corridor walls and doors. Polish and clean mirrors, room numbers beside guest doors, and elevator doors.

• Responsible for vacuuming, sweeping, and/or moping of hallways, stairwells vending areas and foyers.

• Responsible for daily maintaining the exterior of the hotel including exterior trash receptacles, ash trays/smoker stations, parking lot (emphasis on cigarette butt removal). Walk off mats must be in pristine condition at all times.

• Responsible for daily spot removal of all carpeted areas throughout the hotel facility.

• Responsible for flipping mattresses and moving furniture as assigned by supervisor.

• Responsible for assisting with carpet cleaning process and moving of furniture.

• Responsible for assisting room/suite attendants with removal of trash and linen from guest rooms and storage rooms throughout and at the beginning/ending of the day.

• Assist in stocking linen closets with amenities and supplies for room/suite attendants. This may include taking supplies directly to room attendants.

• Assist emptying room attendant carts of soiled linen and trash.

• Responsible for assisting guest with questions, provide guest assistance, directions and information as requested.

• Responsible for reporting all suspicious persons or activities, hazardous conditions to the Assistant Housekeeper, Executive Housekeeper, Regional Housekeeping Manager, and/or General Manager.

• Assist in providing instruction and guidance for guest and employee safety in fire or other emergency situations.

• Responsible for following instructions and performing work as assigned by a supervisor or manager.

• Must tag, bag and deliver all found items in the employee working area to the Assistant Housekeeper or Executive Housekeeper.

• Responsible for ensuring that quality standards and service are maintained for Property, Product and People.

• Responsible for ensuring that quality standards are met for brand expectations.

• Responsible for developing a critical eye for detail and perfection.

• Responsible for follow up with guest complaints and requests.

• Must have basic knowledge of sanitation requirements / controls and applications of all chemicals.

• Must have knowledge of brand standards policies applicable to housekeeping, especially those relating to lost and found, safety and security of guest and hotel property.

• Must have the ability to stand, walk, bend, reach, stoop and move continuously throughout the entire shift to clean all assigned areas.

• Must be able to lift and carry boxes and equipment weighing up to 40lbs.

• Must be able to stand and exert well-paced mobility for periods of up to 4 hours in length.

• This position requires sitting, bending, stooping, climbing, kneeling, reaching and visual acuity.

• Responsible for knowledge, review and training of all safety procedures as outlined in the hotel’s safety manual.

• In the event of an employee or guest incident or injury, the General Manager is to be notified immediately. This would also include building emergencies. If the General Manager is not located at the physical hotel location, please notify via phone. If the General Manager cannot be reached, leave a voicemail message. Immediately notify the Executive Housekeeper, Front Office Supervisor/Manager, and/or Regional Housekeeping Manager when the General Manager is unavailable. The Executive Housekeeper, Front Office Supervisor/Manager, and/or Regional Housekeeping Manager will make any necessary decisions and contact the General Manager when available.

• Responsible for any and all other duties or responsibilities at the sole digression and assigned by management.