Victoria's Secret at Mall of America - The Selling Associate drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and / or cleaning.

Serving the customer is always top priority regardless of work area. The Selling Associate will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

KEY RESPONSIBILITIES :

When assigned to the sales floor :

Drives store sales and growth by personally selling to customers

Proactively engages with customers, reads cues and responds effectively

Provides customers with the perfect bra fit by asking effective questions

Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap :

Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale

Reinforces customer buying decisions at checkout and encourages purchase of additional items

Recovers cash wrap selling zone and go-backs

Builds customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone capture

When assigned to processing and replenishment :

Processes merchandise to be floor ready and maintains back room and under stock to brand standards

Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When assigned to floorset activity :

Executes floorset proficiently

Understands and adheres to brand standards

Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

All associate roles at Victoria’s Secret are responsible for :

Driving top line store sales results and growing the business through action and productivity

Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

Creating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable

Setting personal goals and tracking individual and team performance to the goals

Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

Taking initiative to recover and replenish merchandise, so it is available to sell

Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of, and building personal capability in, loss prevention

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

Qualifications

Exhibits an authentic desire to exceed the customer’s expectations

Proven ability to meet or exceed goals preferred

Demonstrates a sense of urgency

Has a healthy, competitive spirit, while maintaining a team focus

Is resilient and bounces back quickly from setbacks

Pursues opportunities to take on more responsibility

Seeks out coaching from leaders and peers to improve productivity; leads own learning

Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Last updated : 2024-03-24