Job Title: Installer
Location: Vicksburg, Mississippi
Department: Technical
Reports To: Plant Manager

JOB SUMMARY

This position is responsible for installing, reconnecting, disconnecting, changing services and
maintaining service drops from the cable TV distribution system to the customer’s premise with
outstanding customer service. The position also requires salesmanship skills of all services.
He/she is supervised by the Plant Manager.

JOB DUTIES

1. Perform pre wire and post wire cable installations for commercial and residential premises.
2. Sell new service at the customers premise.
3. Successfully troubleshoot and repair installations and customer equipment problems.
4. Assist technicians in service outages as well as other system problems and special projects.
5. Answer customer’s questions about pricing, program contents and cable TV technology.
6. Maintain a professional appearance with self and vehicle while also reporting any
emergencies back to the base so that proper authorities can be notified.
7. Carry out other special duties assigned by management.
8. Report any customer service and employee issues, problems, improprieties or
recommendations to the System Manager in order to maintain the integrity and performance of
the operation.
9. Other job assignments as required.

JOB SPECIFICATIONS:
Education: High School Diploma or GED

Experience: Customer Service

Knowledge:

Cable TV Principals and Technologies.

Knowledge of Vicksburg Video’s procedures, practices, and policies.

Selling Technique, Knowledge of Pricing, and Programming.

Expertise in problem solving at the customer’s premise and with customer
equipment.

Expertise in all field installations, change of service, disconnects, underground
burial, pre wires and other special projects.

Successfully complete all installer training in the field and classroom.

Working Conditions:

Field Environment; required hours are normal business hours, after business hours when “On
Call” (Customers reporting problems over weekend and before 8:00am and after 5:00pm) and
special request by management.

Work Environment:
The work environment characteristics described here are representative of that an employee
encounters while performing the essential function of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to high,
precarious places, outside weather conditions, and risk of electrical shock. The noise level in
the work environment is usually moderate. There is a maximum weight restriction of 236 lbs.

Physical Demands:

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger,
handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required
to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must
regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and
occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception, and ability
to adjust focus.

Other:

Successful candidate must pass random drug screenings and have a good driving
record throughout employment.

The candidate must be willing to be contacted by pager and receive calls at home as
necessary to conduct system related business.

The candidate must be able to pass the exam for a DOT Medical Certificate and obtain
that certificate upon request.

The candidate must complete NCTI Curriculum.

Acknowledgment:

The above statements reflect the general details considered necessary to determine the essential
functions of the position identified and shall not be construed as a detailed description of all work
requirements inherent in the position. I may be required to perform additional tasks necessary to meet
the standards of quality and care.

I acknowledge that I have read and understand this position description and have had the opportunity
to ask my supervisor about any points I needed help understanding. Therefore, I hereby state that I can
perform the essential functions of this position with or without reasonable accommodation.

PLEASE Email RESUME TO: ddeem@wehco.com

VICKSBURG VIDEO IS AN EQUAL OPPORTUNITY EMPLOYER.

VICKSBURG VIDEO DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION,

NATIONAL ORIGIN, AGE OR GENDER. APPLICANTS MAY NOTIFY THE EEOC, FCC,

OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN

DISCRIMINATED AGAINST.