VCA Cairo Animal Hospital is seeking a Lead Client Service Representative! VCA Cairo Animal Hospital is a full-service veterinary medical facility, located in Highland Park, Illinois. Our professional and courteous staff seeks to provide the best possible medical, surgical, hospital and dental care for our highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care, senior wellness care and health-related educational opportunities for our clients. VCA Cairo Animal Hospital strives to offer excellence in veterinary care to Highland Park as well as the surrounding areas. Schedule: Full-time opportunities with flexible scheduling. Location: 1170 Park Avenue W. Highland Park, IL 60035 As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals. ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence Cultivate an inclusive work environment and strong hospital culture Work cohesively with hospital management and supervisory teams to aid in the progression of the hospital Help with the interview process for potential new hires and onboard all new associates Conduct staff meetings Provide opportunities for staff to gain more firsthand experience Resolve conflicts in a professional and humble manner Refining and implementing protocols Ensure that VCA polices, guidelines, and recommendations are implemented by all members of the technical staff QUALIFICATIONS: • At least one year of proven past experience helping customers • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste VCA adds value to your compensation package with the following: · Competitive wage · Medical, Dental & Vision insurance · Opportunity to teach and mentor · 401(k) · Free wellness subscriptions (Head Space and Lyra Health) · Life and Long Term Disability insurance · Paid Parental leave · Pet care discounts · So much more!! Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.