Are you a passionate leader who is ready to make a difference? Are you eager to be a part of a team that supports and encourages each other? Do you want to grow as a leader through the guidance of mentors? Do you want to love your career and cultivate that same passion in others? If this is you, then check out this exciting opportunity. VCA Kaneohe Animal Hospital is looking for a Hospital Manager to join our dynamic team and oversee our Hospital. Under the direction of a regional leadership team, together with support and input from the Medical Director, the Hospital Manager performs a wide range of difficult to complex administrative activities related to the hospital providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations. The Hospital Manager will assume the responsibility to make business decisions in line with hospital procedures and VCA policies. Knowledge Skills and Abilities: · Customer service. · Human Resource management. · Financial budget management. · Knowledge of business promotion and marketing techniques. · Good communication skills, both written and oral, goal oriented. · Background in managing service-oriented operations. · Ability to plan, organize and effectively present ideas and concepts. · Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. · Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Education and Experience: · Must have a minimum of 3 years of experience in medical care facility or other service business operations management with profit and loss responsibility. · Budget management experience. · Knowledge of business promotion and marketing techniques. · Human resource skills. · Emotional intelligence. · Training and client relations experience. · Thorough knowledge of the veterinary or medical profession. Authority: · Recruit, interview prospective employees. · Hire, train, review, schedule, discipline and discharge employees in conjunction with Human Resources at the Support Office and/or regional leadership. · Can recommend employees to work another position within the hospital. · Can recommend employees transfer from part-time to full-time staying with controlled payroll budget. Physical Requirements: · Dependable attendance is required. · Any allergies to animals must be controllable through medication. · Must be able to lift up to 40 pounds. · Must be willing to work long or irregular hours under pressure conditions. · This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. · Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions. · Ability to speak and hear sufficiently to understand, give information in person or over the telephone. · Fine motor skills adequate for utilizing office equipment such as facsimile machines, computers, copiers and computer keyboards. Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals. 1. Staff Management 2. Client Management 3. Office Management 4. Production Management 5. Financial Management 6. Marketing Management 7. Facility Maintenance 8. Meetings 9. Communication Staff Management: · Recommend hiring with appropriate references. · Utilize HR systems to recruit and onboard new hires · Prepare new-hire packets and discuss with new associates. · Continually monitor and update staff status and actions using established Human Resource Information Systems. · Advise management and supervisory staff on a variety of human resource topics. · Prepare or revise progressive disciplinary documents. · Assist managers and supervisors with staff coaching and/or disciplinary action meetings, including terminations. · Orientation, training, education, development of staff. · Oversee staff scheduling in When to Work. · Supervise lead team to assure that each job is being effectively handled. · Employee policy enforcement. · Employee relations and communications. · Payroll calculations, goal calculations, time clock maintenance, payroll adjustments. · Actively participate in Saturday management rotations with other managers and supervisors. · Delegate tasks to as needed to staff members. · Monitor employee competence and effectiveness. Client Management:· Oversee training of all staff in accordance with the principals of the Mars Five Principles, VCA Mission Statement and Standards of Client Service. Lead staff to deliver excellent Client Experience. · Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. · Responsible for administration and review of non-medical client complaints. · Ensure effective call back systems are maintained and utilized routinely. · Ensure collections and returned checks are handled properly by hospital staff. · Ensure billing, calculation of any discounts and other special accounts are handled properly. Office Management: · Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees (e.g., modify schedules for the most productive use of time). · Provide backup to CSR Lead to perform transaction corrections. · Make certain bank deposits are made daily. Production Management: · Meet with the Medical Director and Regional Medical Director and/or Regional Operations Director (or Senior Regional Vice President) regularly to discuss, evaluate and plan for the welfare of the practice. · Ensure that marketing events are effective – internal and external. · Motivate staff. · Check all transactions for accuracy and missed services through regular daily audits. Financial Management: · Monitor the cost of purchasing so the practice operates within guidelines. · Monitor staff scheduling and update hospital labor budget so the practice operates within budget. · Monitor and approve all expenditures within guidelines. · Review and approve staff reimbursement requests within guidelines. · Review the income statements and other financial data to find ways to improve revenues and hospital contribution. · Oversee petty cash control. · Oversee that charges have been reviewed on a daily basis. · Ensure VCA cash control and cash handling standards are followed. · Review accounts receivable to confirm proper and timely processes. · Responsible for maintaining various logs for staff CE, learning funds, client assistance funds, etc. · Assist DVMs with submission for the HOPE charity fund as needed. Marketing Management: · Assist Specialty Marketing Manager with all aspects of marketing the hospital’s services including maintaining current inventory of collateral materials. · Understand, participate and support planned marketing events and programs. · Ensure that the hospital staff utilizes the marketing tools and materials to be used in the marketing events and programs. · Ensure that the hospital staff follows instructions for implementing authorized marketing discounts in the computer system. · Review and accurately track marketing results, and advise Medical Director when opportunities arise. Facility Maintenance: · Oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building. · Monitor janitorial responsibilities. · Oversee that the VCA safety procedures are implemented and followed. · Oversee facility and equipment maintenance and repairs, ensuring current maintenance of a repair log. · Issue building access codes and keys to staff as needed. Meetings: · Attends regional meetings as requested. · Attend and participate in doctors' meetings. · Plan and/or participate in hospital management meetings. · Organize monthly staff meeting agenda in conjunction with hospital management team and VCA guidelines. Communication: · Read and respond to all communication in a timely manner. · Ensure that the policies of VCA, MARS, and all state guidelines and recommendations are quickly communicated to hospital staff and ensure follow-up of adequate training. Miscellaneous: · This job description is intended to describe the general nature and level of work being performed by people assigned to this position. This is not to be construed as an exhaustive list of all the responsibilities, qualifications and skills required to perform this function. All associates may be required to upgrade their skills and qualifications by attending continuing education sessions. Associates may also be called upon to perform duties outside of their normal responsibilities from time to time and as required to meet ongoing organizational needs. Schedule: M- F, some weekend availability required Compensation: $80,000 - $85,000 : Pay dependent on experience Location: 45-608 Kamehameha Highway, Kaneohe, HI 96744 ABOUT US: At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why Join the VCA Kaneohe Animal Hospital Team? We are passionate about supporting our team and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a leadership/management career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! Access to the people and financial resources of a large veterinary community Leadership opportunities Career development programs Opportunities to give back through strong Shelter partnerships and VCA Charities Tuition support and sponsorships Free mental health sessions and wellness subscriptions (Head Space) Referral bonuses Competitive wage Medical, dental & vision insurance Generous pet care discounts Life, long and short-term disability insurance Paid parental leave Paid vacation (2 weeks in 1st year), sick time, and holiday pay 401(k) (company match) Apply Today! We value your time, and that is why we have a very quick and easy mobile-friendly application process. We look forward to speaking with you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.