Who we are

We're Vibrant Coffeehouse & Kitchen, and we have some strong opinions about coffee (and kitchens). First: We make an amazing cup of coffee because we roast the beans ourselves. Second: While we’ve certainly waited in line for 45 minutes to get an amazing cup of coffee (or an energy drink), we like it better when we don’t have to. Third: We’ll put 20 packets of Splenda in a guest’s tea if they really want it, but we’re happy to make other recommendations when asked. Fourth: Biscuits and gravy look terrible on Instagram, but they sure taste good.

Who you are

You love coffee shops so much that you almost feel guilty for getting paid to spend time in one. (Stop feeling guilty, you’re totally worth it!) You are ready to defend your stances on flavored syrups, whether a taco is a sandwich, and which type of milk produces the best froth. And you’re looking for a flexible schedule because you have school, family obligations, another job, or a bad habit of falling down Wikipedia rabbit holes.

Summary

This position is responsible for assisting manager in day-to-day Coffeehouse operations and will assist with training, customer service, product knowledge and education, and encouraging safe work practices. The Shift Supervisor will act as manager on duty in the absence of the store manager or GM.

Duties and Responsibilities:

• Will perform and oversee open and close procedures
• Verify Coffeehouse employees complete assigned checklists at beginning and end of shifts
• Assist manager with shift scheduling when needed and manage staffing throughout each shift
• Act as point of escalation if/when manager is not available
• May assist with ordering supplies, merchandise, or equipment
• Assist with training new employees
• Count and balance cash drawers as needed following store operating procedure
• Record all shift production, merchandising, and quality control of Coffeehouse
• Input and update daily specials on signage and POS system
• Assign necessary tasks to employees throughout each shift
• Greet customers as they enter establishment and deliver an exceptional guest experience
• Answer questions about menu items, make suggestions, inform customers of any specials or featured items, and take customer orders
• Prepare drink and food items accurately following recipes and/or customer preference
• Prepare hot and cold meat and vegetable dishes, salads, sandwiches, bakery items, and/or other similar food items
• Stock all ingredients, condiments, supplies, etc.
• Operate cooking or bakery equipment as assigned
• Ensure customer service stations are well-stocked, organized, and clean
• Ensure all checklist items for opening, closing, and beginning/ending of shift are completed as assigned
• Perform cleaning duties including washing dishes, emptying and taking out trash, mopping floors, wiping down tables
• Ensure all food and beverage prep areas and customer seating areas are kept clean and organized
• Upsell merchandise and process transactions
• Stock merchandise area and keep organized; may inventory, order, or receive products as directed
• Respond to and resolve any customer complaints in a professional manner and escalate to the manager or supervisor on duty if necessary
• May coordinate with marketing team to produce content for social media pages
• Adhere to and ensure all employee compliance with all health and safety regulations
• Performs miscellaneous job-related duties as assigned

Required Skills and Abilities

• Excellent communication and customer service skills
• Ability to follow routine verbal and written instructions
• Basic math skills
• Ability to follow all safe food handling procedures and sanitation practices
• Ability to work well with a team
• Ability to stand and walk for extended periods of time
• Ability to work in a fast-paced environment

Environmental and Physical Activity Requirements:

This job operates in a fast-paced food and beverage service setting that involves standing and walking for extended periods of time. This role routinely uses food and beverage service equipment such as coffee brewers, blenders, and food prep utensils. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching, lifting (up to 25 pounds). Must be able to read print and computer-based materials and to do so with consistent accuracy.