Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

The Haiti and Asia Agent Support Manager will have to manage an agent portfolio focused on transactions to Haiti and Asia, developing new leads, communicating with agents, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets keeping up with product and service information and updates

Duties and Responsibilities:

• Canalize agents to the correct department when they need help.
• Adjust FX for agents (within the ranges defined by management).
• Adjust pricing tables for agents (within the ranges defined by management).
• Negotiate rebates with agents.
• Get competitors information from agents: countries, payers, fees, commissions, FX and promotions.
• Communicate to agent all products available and push sales.
• Request POS materials for agencies.
• Add notes and submit tickets for agents in Sales Force.
• Follow-up on issues with transactions to ensure the quality of the service.

• Bi-Lingual French/Criollo and Spanish
• Strong verbal and written communication skills.
• Organizational skills for managing project progress.
• Preferable knowledge on using Salesforce.
• Collaborative skills to work with multiple teams as well as the use of platforms/software to report on the collaboration.
• Strong research skills with proven work experience.
• Coordinates with business partners to set expectations and achieve results.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.