Job Title: Residential Inside Retention Agent

FLSA: Full Time/ Non-Exempt

Department: Customer Care

*Closing Shift Position*

Are you ready to start your career with one of the nation's fastest-growing 100% Fiber-Optic companies? If so, Vexus is the place for you.

At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

Duties & Responsibilities:

• Prepare sales proposals and summaries.
• Focus on keeping existing accounts and overall customer base using Vexus products and services.
• Sell additional products to existing Vexus customers.
• Effectively communicate with prospective and present customers; customer satisfaction.
• Remain informed of industry changes.
• Take accurate customer requests and maintain follow-up through task completion.
• Support senior management
• Maintain Forty (40) hours per week performance level, plus additional hours, as job requires.
• Ability to work without direct supervision as required by job.
• Maintain positive attitude towards co-workers and industry contacts.
• Maintain professional dress and grooming as defined in the "Employee Manual.”
• Personally identify strengths and limitations and willingly self-correct to meet necessary standards of performance.
• Adhere to company practices and regulations as specified in the "Employee Manual."
• Maintain work area in neat and orderly fashion.
• Establish and adhere to a record of good attendance and punctuality.
• Maintain confidentiality of all customer and company information.

Education/Experience:

• High school diploma or equivalent
• Telecom and sales training/experience preferred.

Benefits:

• Competitive medical, dental, and vision insurance
• Life and long-term disability
• A 401k plan with an employer match
• Paid time off/holidays to all full-time employees
• Service discounts to enjoy all that Vexus has to offer at your home
• Hourly pay Commission 

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to sit, stand, bend at the knees and waist, and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Must be able to perform computer functions and operate routine office equipment.
• Must be able to perform moderate walking throughout the call center.
• Must be able to sit or stand for extended periods of time.
• Must be able to travel for business purposes on an occasional basis.

*VEXUS Fiber is an Equal Opportunity Employer