Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Job Facts:
This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity:
The Roche Support Network group is dedicated to providing exceptional support to customers throughout the implementation, correlation, and clinical application support of Roche solutions. This involves acting as the primary liaison and customer representative, coordinating implementation and training, and addressing any issues that arise during the solution's life cycle. The group offers on-site advisory support, tailored customer training, and acts as an advisor on customer issues, driving efficiencies and optimization. Additionally, they identify opportunities for new system consumables to contribute to increased sales revenue. With advanced knowledge in specific areas and equipment, the group independently analyzes and resolves customer questions and problems, referring only the most complex issues to higher levels. They also take on project management responsibilities and actively engage in marketing or product development initiatives, all while maintaining and improving the quality system.
In summary, the Roche Support Network group is responsible for providing comprehensive support to customers, ensuring successful implementation and ongoing clinical application of Roche solutions. They act as advisors, problem solvers, and trainers, utilizing their advanced knowledge to address customer needs and drive efficiencies. Their role extends beyond support, as they actively contribute to sales revenue and engage in marketing and product development initiatives.
Must be located in College Station, TX/Houston,TX
Travel up to 20%
Who you are:

• Associate's degree in Medical Technology, Information Technology, Computer Science or Clinical Laboratory Sciences
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends.
• Effective written/verbal communication skills as well as project management experience
• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.
• Can work as a field based individual contributor with independence and autonomy

This is a remote field based position.
Relocation is not available for this position.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.