Description

About us

Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.

At Veterinary Specialty Center, our client service team plays an integral role acting as a liaison between the clients and our doctors and staff and facilitating an efficient and orderly flow of patient visits. The person in these positions has the potential to have a profound impact on patient care and our relationships with both our clients and referring veterinarians. Our client service teams are an essential part of our daily operations.

Responsibilities

• Provide VSC's Standards of Exceptional Client Service
• Serve as liaison between client families and medical staff to coordinate appropriate medical care
• Create and present accurate financial estimates to families based on doctor recommendations
• Perform invoice review to insure accuracy of all charges
• Provide financial counseling and emotional support to client families
• Self-motivated, independent, but works well with a team
• Strong multitasking skills
• Effectively handle stressful situations while demonstrating a positive outlook and maintaining a professional composure and friendly demeanor
• Ability to stand and walk throughout a portion of a designated shift
• Candidates need to speak and write fluently in English
• Must be able to type a minimum of 50 wpm
• Willing to take on and perform additional duties as assigned or needed

Minimum Requirements:

· 2 years of client service and/or medical office experience

· High school diploma or equivalent required

· Medical background and medical terminology training is helpful

· Flexible hours including evenings, weekends, and holidays; overtime may be required

· Type/keyboard at least 50 wpm

· Frequently alternate between seated and standing working positions

· Ability to work long periods at a computer in high noise levels

Benefits:

• Generous Salary
• Ownership Thinking Bonuses
• Employee Volunteer Program (we pay you to volunteer)
• Financial Hardship Loans (we help when you need it most)
• Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)
• On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)
• Holiday Pay
• Generous Overtime Opportunities
• Generous Employee Referral Bonuses
• Birthday and Anniversary Bonuses
• Regular Lunchtime Food Truck Visits
• 401k Match Up to 6% (unheard of in the veterinary industry)
• Health Insurance (domestic partnerships included)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Free Telehealth Services
• Life Insurance
• Dental Insurance
• Vision Insurance
• Free Pet Insurance
• Short Term Disability
• Long Term Disability
• Free Employee Assistance Program (financial, legal, and mental health services)
• Free Premium Scrubs/uniform

Job Type: Full-time

Salary: From $20.00 per hour 

Please note: Starting wage may be higher than listed depending on your experience.

Schedule: 40 per week; 8 or 10-hour shifts; weekends and holidays

We invest in the success of our staff
Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.

As a Certified B Corporation, we at VSC believe:

• That we must be the change we seek in the world.
• That business ought to be conducted as if people and places mattered.
• That, through their products, practices, and profits, businesses should aspire to do no harm and work to benefit all.
• To do so requires that we act with the understanding that we are each dependent upon one another and thus responsible for each other and future generations.

Veterinary Specialty Center provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQIA friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs
• Paid time off