To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04 / 24 / 2024.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and / or education as described below : Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to : Act in a front-line staff capacity and identify issues that occur at the point of service, escalate identified complaints through the appropriate chain, assist with complaint resolution, demonstrate diplomacy, good judgment, compassion, flexibility when interacting with patients and staff, maintain a basic understanding of numerous government laws, directives, and policies.

OR, Education : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree or an LL.

B. or J.D., if related to the work of this position. (Transcripts must be submitted).. OR, Combination : Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education; combination of qualifying specialized experience and education as described above to qualify at the GS-9 level.

You must possess 6 months of specialized experience equivalent to GS-7 and 1 year of graduate level education. The applicant meets 50 percent of the required experience but none of the required education, since you do not have any graduate study beyond that which is required for GS-7.

Therefore, you meet only 50 percent of the total requirement and are not qualified for the position (The applicant's first year of graduate study is not qualifying for GS-9).

Transcripts must be submitted. You will be rated on the following Competencies for this position : Accountability Attention to Detail Clerical Conflict Management Creative Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community;

student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note : A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : The work includes walking, standing, bending, carrying of light items such as medical records and occasionally assisting with a wheelchair.

In some instances, relationships with patients can become intense and the employee is constantly exposed to high levels of stress.

This position demands emotional stability, as the patient advocate is deeply involved with many seriously ill, dying patients and their families.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https : / / www.

opm.gov / policy-data-oversight / classification-qualifications / general-schedule-qualification-standards / .