Duties

"Major duties include but are not limited to: Provides specialized and expert communication and appropriate information across service lines for seamless function of program and collaboration of care for Veterans Expertly develops and maintains effective and efficient communication with the Veterans, outside agencies, all VA staff and any customers Participate in and independently follow up on team huddles, sharing information and collaborating with the medical team assuring continuity of care Participates with expanding face to face and non-face to face care by using Veteran Health Coaching skills and enhancing Veteran self-management Screens calls and determines if the call requires attention from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional Maintains, and secures medical records as appropriate and in accordance with Health Insurance Probability and Accountability act of 1996 (HIPAA) Enters appropriate information into the Veterans electronic medical record Assures appropriate forms and documents are presented, sent out, or completed by the Veterans.
Facilitates Release of Information for records and documents being received from outside facilities following national guidelines, monitoring and tracking the progress of receiving required information Sets deadlines and priorities, adjusting the flow to help meet those deadlines and workload Prepares agendas and minutes.
Records, and publishes meeting agendas and minutes Updates Veteran's demographic information to include the following: address, phone number, next of kin, insurance, preferred method of communication, power of attorney information, and other information as new programs that are added or changed Receives and responds to inquiries via Secure Messaging, VAR, Vetext, Letters, or phone calls.
These can include getting information to Veteran care teams through the entry of a note into the CPRS system and alerting to the appropriate clinical staff member, requesting of tests or medications, questions on appointments, scheduling, and various other inquiries.
They are able to recognize and refer urgent inquiries to professional staff for immediate action as needed Follows all National and local scheduling, Health Care System, and service line policies, procedures, and guidelines Monitors pre-appointment requirements (i.e.
x-rays, labs, etc.) Coordinates with teams to review clinic appointment availability utilization to ensure clinic schedules are closely monitored to effectively support the needs of the clinics and recommend necessary adjustments Work Schedule: 0800-1630 Monday-Friday Recruitment Incentive (Sign-on Bonus): Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.
Functional Statement #: 00000 Financial Disclosure Report: Not required"