Overview

Staffing Pros, a division of VETS Inc., is recruiting for a full-time SailPoint/ServiceNow Integration Engineer. This is a Hybrid position located in Springfield, VA with the ability to work 2 days remote. An Active Secret Clearance is required for this role. 

If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.

Responsibilities

As a SailPoint/ServiceNow integration Engineer, you will be at the front lines with our clients supporting them with their ServiceNow integration requirements specifically interfacing with internal customers to transform requirements into fully functional modular solutions within the ServiceNow platform. This includes building custom workflows for processes and procedures, custom user interfaces within Service Portal and workspaces, actionable dashboards, and integrations with existing data sources and tools.

• Support system integrations for both internal facing and external facing systems/applications with SailPoint IdentityIQ
• Work with Application Teams to identify, aggregate and correlate Application/System User Accounts to Identity Cubes within SailPoint and integrate supporting workflows through ServiceNow.
• Development and configuration experience of SailPoint various modules (e.g. audit, compliance, lifecycle, service account)
• Design, Develop, Test and Troubleshoot Custom System/Application Connectors within SailPoint IdentityIQ
• Serves as a technical advisor on ServiceNow related integration and customer related issues.
• Assists in the review, design, and improvement of ServiceNow processes and procedures.
• Provide technical leadership in all of our ServiceNow related activities.
• Provide on-going production and end user support, along with administration functions such as managing users, workflows, tables, and data.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request.
• Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments.
• Ensure ServiceNow applications meet SailPoint security standards and best practices.
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve.
• Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development.
• Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks.
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/ JavaScript when necessary.

Qualifications

Required Education & Experience

• B.S. in Computer Science, Engineering, or equivalent work experience.
• 5 years hands on experience with ServiceNow development and administration at an enterprise level designing, building and continuously improving scalable ServiceNow solutions using out-of-box functionality. 
• Ability to obtain a Top Secret security clearance
• Ability to obtain an Interim Top Secret security clearance prior to starting work.
• Must be able to work a hybrid schedule. 
• Experience with Glide APIs, JavaScript, HTML, XML, AJAX and REST web-services.
• Experience in CMDB, Discovery and integration with other modules.
• Strong conceptual understanding of ServiceNow’s relational database and data model.
• Understanding of key design patterns and large data volume limitations and best practices.
• Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering.
• Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
• Knowledge of APIs and scripting languages (JavaScript, Python, etc.).
• Familiarity with the continuous delivery model and agile development processes.
• Must have a high focus on user experience with a propensity for incorporating. modern design trends into solution design.
• Experience in integrating SailPoint IIQ with Okta, CyberArk, ServiceNow, Azure AD and API development.
• Ability to make source code level changes within J2EE development, Database, Java, Bean Shell/JavaScript, JSP/Servlets, SQL.
• Experience with Rest Web services, SAML 2.0, SailPoint IdentityIQ, OAuth, WS-Security, Public Key Infrastructure (PKI) and other authentication/authorization protocols.

Desired Education/Skills:

• Current implementation specialist certifications for ServiceNow ITSM, ITOM or CSM, along with a System Administrator certification.
• Product expertise in IIQ, CyberArk, Okta, Microsoft Active Directory, Relational databases (Oracle/SQL Server/MySQL/DB2), Java, BeanShell, REST API and webservices.
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.