Overview

VETS, Inc., is looking to add an experience Business Analyst with Service Now experience to our growing team. This is a full time, permanent position with full benefits. Successful candidate must be a US Citizen and able to pass a background investigation/ obtain a DoD Secret clearance. This is a remote opportunity supporting a team located in Alexandria, VA. 

Responsibilities

The successful candidate will:

• Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
• Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows
• Interact regularly with the various levels of customer management for the purposeof supporting the development of process improvement efforts
• Conducting and preparing written research to support and explain business process recommendations
• Perform and document data and process analysis
• Facilitate planning sessions with senior government personnel

Qualifications

• Demonstrated excellent analytical, written, and oral communication skills. Applicantsmay be asked to produce previous examples of writing capability
• certified Service Now 
• Experience with User Stories
• Demonstrated ability to independently prioritize, plan and execute work tasks in a fast-paced environment.
•  BA/BS Degree or 4 plus years of experience
• US Citizenship is required

Desired skills:

• ITIL certified
• Service Now certified
• Certified Scrum Master