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Overview:
The Onsite Coordinator position is employed by Vestis (Formerly Aramark Uniform Services) but will work primarily at the customer location. The purpose of this role is to build partnerships with customers and dedicate operations and services to meet and exceed customer requirements and expectations. The Onsite Coordinator is responsible for ensuring all dress stations are supplied to avoid out of stock garments and the site customers receive their laundry and inventory on time and as needed. This role is essential in ensuring laundry is distributed adequately and delivered to all designated areas of the site and to further ensure lost and ruin garments percentage in the manufacturing areas are reduced. The Onsite Coordinator is responsible for consistent customer service.
Responsibilities/Essential Functions:
--Establish and maintain relationships with customers providing consistent, effective communication in a variety of settings and styles with customer service and retention in mind
--Responsible for the accuracy and integrity of all account and delivery information
--Receive and sign documents for laundry site deliveries by Service Provider divisions
--Daily management of garments including stocking and managing garment racking and age system with respect to FIFO practice, managing and making recommendations for adjusting inventory levels as necessary, rotating aged garments and monitoring expiration dates of garments
--Coordinate physical inventory once or twice per calendar year
--Managing delivery system by breaking down totes on delivery dates, marking totes with appropriate dates
--Responsible for ensuring hampers are in designated locations by area and any soiled garment is in correct hamper while avoiding mixing garments
--Responsible for ensuring the Service provider driver picks up all soiled laundry hampers at all locations at the site
--Provide weekly status updates to company contact, including any issues relating to garments, stocking, orders, garment rotation, ruin/lost garments. Monitor customer feedback and handle customer issues in a prompt and courteous manner with all issues should be handled within a timely manner (preferably within 24 hours)
--Attend company weekly/monthly meetings with site management to discuss trends, reports, and forecasting future needs for each building
--Participate in conducting on-site employee training on how to use re-usable garments and all internal customers that visit the manufacturing areas.
Knowledge/Skills/Abilities:
--Demonstrated successful experiences of upselling services and products
--Excellent verbal and written communication skills, a strong work ethic, attention to detail, interpersonal relationship-building skills, organizational skills and problem-solving skills to effectively communicate and interact with all levels of the organization
--Strong analytical, problem solving, organizational skills, and influencing and negotiation skills
--Two or more years of experience in account management with emphasis on customer interaction and strong ability to problem-solve to final resolution
--Must be capable of presenting ideas and programs as well as problem resolutions to all levels of staff and management with confidence
--Two or more years related experience of quality assurance/quality control experience and must possess ISO 9001 experience
--Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement, preferred
--Process Improvement certification a plus. Excellent knowledge of quality assurance tools, concepts and methodologies
--Customer service experience with a wide variety of consistent customer contact
--Excellent planning and organization skills with ability to multi-task and have a sense of urgency for the immediate needs of the customer in a fast-paced environment
--Strong proficiency in Microsoft software including Microsoft Word, Microsoft Excel, Microsoft Outlook, Minitab statistical software, Visio. Familiarity with GTS and barcode data systems
--Bilingual language skills are preferred (Spanish/English).
Working Environment/Safety Requirements:
Supervisory Responsibilities
This position will not have any direct supervisory responsibility although the job will require the ability to meet project deliverables through others.
Work Environment
--Must be able to safely lift, carry or maneuver a minimum of 50 lbs and occasionally up to 100 pounds on a frequent basis, as well as load/unload product from a truck without assistance
--Remain standing/walking for extended amounts of time
--Work may be in a manufacturing, warehouse, or similar environment; subject to noise levels, temperature variations (heat and cold), and odors.
Experience/Qualifications:
--Minimum of three years of service industry experience
--High school diploma or equivalent; college degree preferred
--Must have a valid driver’s license with excellent driving record
Full Time
$41k-50k (estimate)
04/05/2024
06/03/2024
vestisgroup.com
Schaumburg, IL
<25
The job skills required for Onsite Coordinator include Customer Service, Written Communication, Problem Solving, Attention to Detail, Organizational Skills, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Coordinator positions, which can be used as a reference in future career path planning. As an Onsite Coordinator, it can be promoted into senior positions as a Human Resources Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Coordinator. You can explore the career advancement for an Onsite Coordinator below and select your interested title to get hiring information.
If you are interested in becoming an Onsite Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Onsite Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Onsite Coordinator job description and responsibilities
This coordinator serves as a compensation coordinator, a training coordinator, an employee assistance counseling coordinator, a management coach, an employee relations specialist, an onsite recruiting coordinator, and a problem solver.
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Provide staffing and management support to all employees for various assignments at customer premises.
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Maintain contacts with customer’s leaders and analyze requirements and service quality and sort out any relevant issues.
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Prepare all personnel documentation perform orientation of new employees, prepare reports for employee payroll and timecard.
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Maintain knowledge on current staffing pattern and foresee future staff requirement to facilitate timely recruitment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Onsite Coordinator jobs
The onsite coordinator should be able to guide the client through the development process.
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To provide proper coordination of projects that are developed according to the onsite offshore delivery model, companies often hire coordinators.
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Focus on communication and coordination.
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Coordinate and control communication.
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Step 3: View the best colleges and universities for Onsite Coordinator.