Overview:

The Cash Applications Specialist is responsible for applying cash transactions in a timely and accurate manner. The Cash Applications Specialist is also responsible for the research, verification of cash transactions and will interact with the Accounting and Collections departments. The incumbent also works with other application specialists on a daily basis, posts EFT payments, credit card payments, account reconciliation reapplications, and adjustment processing.

Responsibilities/Essential Functions:

• Daily processing of payments received through lockbox(s).
• Processing of return checks, credit card payments, EFT payments, credit and debit memos, refund checks, and adjustments.
• Research and solve payment discrepancies.
• Process manual credit card adjustments.
• Make adjustments to accounts as needed.
• File incoming material according to file system.
• Performs other duties as required or assigned.

Knowledge/Skills/Abilities:

• Proven ability to do 10,000 key strokes per hour by touch.
• A high level of organizational skills, integrity and accuracy.
• Good communication skills both written and verbal.
• Strong attention to detail.
• Strong analytical and problem solving skills.
• Excellent customer service skill.
• Proficient in Microsoft Office Suite (Word and Excel).
• Proven ability to work with minimal supervision.
• Knowledge in using on-line systems for input and inquiry.
• Must be open to working overtime as needed (up to 60 hours a week during peak periods).

ADDITIONAL RESPONSIBILITIES:

• Ability to develop and maintain a positive working relationship with others.
• Supports and participates in the Company's quality standards with a continuous focus on customer service.

Experience:

• Two plus years of cash applications or cash transactions experience is preferred but not required.
• Experience with Oracle is preferred but not required. 

Education:

• A High school diploma or equivalent is required. 

#CB