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2 HVAC Cooling Customer Engineer-Portland Jobs in Portland, OR

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Vertiv
Portland, OR | Full Time
$54k-69k (estimate)
5 Months Ago
Vertiv
Portland, OR | Full Time
$54k-69k (estimate)
5 Months Ago
HVAC Cooling Customer Engineer-Portland
Vertiv Portland, OR
$54k-69k (estimate)
Full Time | Durable Manufacturing 5 Months Ago
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Vertiv is Hiring a HVAC Cooling Customer Engineer-Portland Near Portland, OR

POSITION SUMMARY 

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager. 

RESPONSIBILITIES  

ROLE 

Rely on direction to accomplish goals 

Perform a number of work-related tasks 

Capable of working under direct supervision or independently based upon training 

Maintain certifications per Job requirements 

TECHNICAL 

Render on site and phone assistance to customers. 

Communicate with National Technical Support on equipment issues 

Perform work related tasks according to company guidelines for scheduled maintenance 

Implement Field Change Notices according to published guidelines 

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips 

SAFETY 

Operate in a safe manner in accordance with published safety guidelines 

Must wear appropriate PPE as per company guidelines and accordance with job duties 

Adhere to work hours policy guidelines – “14 hours rule” 

Report all work related accidents or injuries within 24 hours to the appropriate personnel. 

ADMINISTRATION 

Provide accurate and timely reporting according to company guidelines 

Timecards, expense reports, mileage reports, ticket closure, forms et al. 

Maintain individual inventory in accordance with company policy 

Maintain company property according to company policies 

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. 

CUSTOMER SATISFACTION 

Provide proper and adequate communication to internal and external customers 

Provide estimated time of arrival to the customer for where applicable 

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment 

Strive to provide all customers a “first time fix” for their equipment 

Maintain customer satisfaction rates according to company guidelines 

Attend Customer Meetings as required 

PERFORMANCE 

Maximize productivity by combining service opportunities 

Complete all work in an efficient and timely manner 

Capable of making technical and commercial decisions under pressure 

Properly evaluate site and equipment for appropriate billing status 

Maintain productive utilization rate according to company guidelines 

Perform inventory cycle counts according to company guidelines 

Adhere to company dress code and safety regulations 

Meet or exceed on-site response time requirements for each customer 

Understand and comply with company startup/escalation processes and procedures 

Maintain proper and adequate level of internal communications 

Managers, co-workers, Support Services, electronic communications, et al. 

Perform several work-related tasks 

Capable of working under direct supervision or independently based upon training 

Maintain certifications per Job requirements 

QUALIFICATIONS 

Minimum Job Qualifications:  

Interpersonal Skills 

Professional 

Reliable 

Team Player 

Familiarity with electrical / electronic test equipment and fundamentals 

Must be able to read and interpret electrical line diagrams and blueprints 

Working knowledge of OHM’s law and HVAC theory 

Technical skills 

Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions 

Elementary fix/repair techniques based on directed supervision 

Capable of completing tasks and return unit to full operating conditions based upon directed supervision 

Ability to summarize and report all work related tasks performed 

Strong skill sets: 

Communication skills 

Customer service skills 

Troubleshooting skills 

Safety procedures 

Organizational and planning skills 

Computer skills 

Mechanical aptitude 

EDUCATION AND CERTIFICATIONS 

Required experience (one or more of the following) 

High School Diploma or G.E.D. equivalent 

HVAC – Certificate Program degree or equivalent experience in the field. 

Six years military experience in a related field 

Equivalent industry experience with EPA refrigerant license 

Basic electrical knowledge

PHYSICAL REQUIREMENTS 

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds 

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. 

ENVIRONMENTAL DEMANDS 

Extreme cold (below 32*) 

Extreme heat (above 100*) 

Noise Level (Medium / High need to shout to be heard) 

Working around moving machinery (fork-lifts, tractors) 

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) 

Work outdoors (no effective protection from weather) 

WORKING CONDITIONS: 

Travel is required 

Flexible schedules (weekends, evenings, and holidays) 

May have on-call responsibility 

Valid driver’s license

Must be at least 18 years old 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

Customer Focus 

Operational Excellence 

High-Performance Culture 

Innovation 

Financial Strength 

OUR BEHAVIORS 

Own It 

Act With Urgency 

Foster a Customer-First Mindset 

Think Big and Execute 

Lead by Example 

Drive Continuous Improvement 

Learn and Seek Out Development 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com 

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$54k-69k (estimate)

POST DATE

01/29/2024

EXPIRATION DATE

06/26/2024

WEBSITE

vertiv.com

HEADQUARTERS

RIVERLEA, OH

SIZE

15,000 - 50,000

FOUNDED

2016

CEO

ROB JOHNSON

REVENUE

$3B - $5B

INDUSTRY

Durable Manufacturing

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