Vertiv is looking for a Business Analyst in Anderson, SC to support our Configure One (C1) tool. This person will work with internal resources & collaborate with other functional teams to implement new products in C1, this includes product logic, attributes & inputs needed to create accurate configurations, quotes and all relevant information related to the product, perform constant maintenance on the product, including cost & price data provided by the Global Offering manager. Performs customer support and troubleshooting assistance for end-users. Prospective candidates must be able to document implementation data & troubleshooting in a clear and concise manner. The candidate must possess excellent customer service and communication skills and have the technical aptitude to master a complex, web-based software application. Experience with web development and/or scripting languages (HTML, JavaScript) would prove very beneficial.

This position requires strong collaboration across the Busbar LOB, including Americas, EMEA and APAC regions, where the busbar product lines need C1 implementation. This will require an understanding of the local product requirements, offering and attributes (cost, price, currency, etc.) 

RESPONSIBILITIES

• Implement new product lines into C1 according to offering manager/engineer specifications.
• Maintain all the information up to date for all configurations, including and not limited to cost & Price data.
• Create all the necessary outputs related to the product, including quotes, tech submittals, BOM, Drawings.
• Provide user training and troubleshooting support to C1 users.
• Coordinate and support Go Live events for new products in C1.
• Product Maintenance in C1 that may include new versions, improvements, or data updates. 
• Write operational documentation as well as research, design, write, and test plans.

QUALIFICATIONS

• Bachelor’s Degree Preferred
• 5 Years of experience maintaining ERP Systems 
• Experience with HTML, Javascript, ERP, CPQ, and CRM systems. C1 Preferred.
• Strong working knowledge of Microsoft Office including MS Access, Excel, Outlook, Word

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical demands

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With 27,000 people and more than $5.5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.