Title: Technical Site Support Specialist (NOTE: This position is contingent on contract award)

Reports to: Site Lead, Sheppard AFB, TX

Classification: Exempt

Location: Wichata Falls, TX

Full-Time/Part-Time: Full-time

Job Summary

Vertex Solutions is looking for a Technical Site Support Specialist with a minimum of two years of information technology support experience. The Technical Site Support Specialist will work primarily from an Air Force base in Wichita Falls, TX with 5% - 10% travel required. Familiarity with DoD Information Technology regulations is desired.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical support for on-site operations at Laughlin AFB in support of a complex project.
• Perform installation and provide technical support for Virtual Reality (VR) Training Devices supporting Undergraduate Pilot Training (UPT).
• Coordinate all logistics/requirements with gov for installation within gov spaces.
• Manage customer relationships and expectations.
• Attend progress meetings with Government stakeholders, site managers, and Vertex senior management, taking appropriate actions when necessary.
• Work with site managers to maintain an effective quality assurance program and standardization within the program.
• Provide excellent customer service to contractors, partners, government agencies, etc. to resolve issues and ensure client satisfaction.

Competencies

• In depth and up-to-date knowledge of IT hardware and software
• Ability to install, configure, and troubleshoot IT hardware and software
• Create and analyze records/logs to determine trends in IT issues
• Test and validate IT hardware and software
• Good analytical and problem-solving skills to assess needs and recommend solutions
• Ability to create products with extremely high attention to detail and accuracy
• Ability to interact with team members and stakeholders in a problem-solving, constructive manner
• Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment
• Ability to multi-task and work both in a team and independently
• Must be organized, detail oriented, and customer service focused

Supervisory Responsibility

N/A

Work Environment
This job operates in an office environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on a computer for long periods to time. The employee is frequently required to stand, walk, stoop and kneel. The employee must be able to lift and carry up to 50 pounds as needed. The employee will be required to assemble hardware devices. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.

Position Type/Expected Hours of Work
Some flixibility in hours is allowed, but the employee must be available during the "core" work hours of 0900 - 1600. Occasional evening and weekend work may be required as job duties demand.

Travel
5% - 10% travel is anticipated for this position. Main travel locations are to other AETC UPT locations as directed.

Required Education, Experience, and Skills

• Experience in troubleshooting, installing and operating Information Technology systems

Preferred Education, Experience, and Skills

• Associates or Bachelor’s in Information Technology or related field
• VR simulation-based training experience
• CompTia Sec certification
• DOD Information Technology experience

Additional Eligibility Qualifications
N/A

Work Authorization/Security Clearance
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Background checks - criminal, civil, employment, and education required. Drug screening in compliance with drug free workplace standards. Any felony convictions must be disclosed during the interview process.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vertex Solutions is an “Equal Opportunity Employer,” and prohibits, in all employment – related practices and decisions,

discrimination, harassment or prejudicial treatment against any person based on race, color, religion, national or ethnic origin, gender, pregnancy,

childbirth, pregnancy related conditions, age, disability, veteran status, or otherwise as provided by federal, state or local law.