Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, admin tasks, coordinating, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

$50,000 - $65,000 at plan

• Keep track of customer accounts and make updates with new account information as necessary
• Record customer interactions and follow up on their experience with our company
• Find patterns in customer complaints and bring them to the team for improvement
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies

• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills

• Customer service experience required
• Dispatching or scheduling experience a plus
• Detail oriented
• Must be able to work at a fast pace.
• Must live within daily driving distance to the office
• In office position
• Working right in USA

VERT Environmental @ Fullerton is a full-service environmental testing and consulting company servicing Southern California. We offer growth and long-term opportunities for careers with benefits in a bulletproof industry with an energized team that thrives off the fast-paced environment the industry requires.

Our Vision:

A company that employees are proud of and competitors aspire to be.

Our Mission:

Empower every person in our organization to achieve more.

Whether you are new or seasoned in the environmental industry, we are excited to partner with people who want to succeed and grow.