Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of department management, maintains controlled documentation necessary to communicate technical information required for Versiti compliance. Understands customers' technical and business processes, revises/creates documentation within regulatory and procedural requirements.

Responsibilities

• Creates and/or edits content for procedures and related technical publications related to work methods.
• Works collaboratively with customers to determine/assess technical specifications, requirements, and timeline for materials to be developed; confers with customer as needed throughout duration of project.
• Gathers accurate and complete data/information for content through direct observation of work processes, interviews with staff involved in the processes, and researching and studying materials including manufacturer’s instructions.
• Organizes and presents materials according to organizational standards for structure, style, format, order, clarity, etc. using professional judgment for overall design and enhancements such as illustrations, charts, pictures, etc.
• Participates in process improvement initiatives for document management, control and processing within division/work area.
• Follows organizational document control requirements.
• Assists in the achievement of department goals and objectives in support of the vision and mission of Versiti.
• Works in collaboration with department management and subject matter experts.
• Assists with event management system activities, as required.
• Meets job obligations in a timely and cost-effective manner.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• High School Diploma required
• equivalent required
• Bachelor's Degree preferred
• Specialization in technical communication / professional writing preferred

Experience

• 1-3 years experience as a technical writer/documentation specialist or job responsibilities that included creating/revising technical documents preferred
• Experience using Information Mapping or similar tools/methodology that direct how to organize content for an intended audience required
• Experience working in a cGMP (pharmaceutical, medical device, or biologic) or a Diagnostic Testing environment preferred

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills required
• Proven ability to work with others in an effective manner required
• Demonstrated technical writing, language, and composition skills; ability to learn, understand, and analyze technical and business processes and translate into clear and concise written format required
• Document design skills that demonstrate the ability to be creative yet maintain set standards required
• Proven ability to work both independently as wells as collaboratively required
• Professional judgment, problem solving and decision making skills required
• Excellent organizational skills with the ability to handle and prioritize multiple tasks at one time. required
• Ability to adapt to work flow interruptions and sudden changes in routine work habits required
• Proven track record to meet deadlines required
• Strong computer skills (such as word processing, Visio, Microsoft Project, Crystal Report and/or Excel, Captivate) required

Licenses and Certifications

• Valid driver’s license for assigned state required

Tools and Technology

• Personal Computer (desk top, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint, Visio, Microsoft Project, Crystal Report and/or Excel, Captivate) required