Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of the Director, Desktop and End User Technology Strategy and Support, the Microsoft 365 Analyst, or Digital Workplace Analyst, will play a vital leadership role in strategizing and supporting our large portfolio of collaboration tools, with a substantial focus on Office 365 solutions. Together with colleagues in IS, and key stakeholders across Versiti geographies, this role will focus on how Versiti best supports an ever-emerging hybrid workforce and interorganizational collaboration requirements, looking to generate more value from our collaboration solutions - blending business need with best practices in process, governance and technology. In conjunction with their Director, the Digital Workplace Analyst act as an expert player/coach relative to our collaboration and digital workplace solution architectures to support business need.

Responsibilities

• Communication • Keep Versiti IS leadership, IS staff and customers informed on the status of projects/requests. • Follows Versiti change management policies and procedures when introducing changes to the environment.
• Documentation Maintenance * Maintain Configuration Management Database, Environmental Manual, and other work instructions as needed.
• Customer Assistance and Training * Respond to and resolve tier 2 and 3 Service Desk requests as assigned. * Provides desk-side training as needed. May deliver training on Versiti standard collaboration software such as MS Teams, Zoom, OneDrive and other online collaboration tools utilized by the organization. * Mentor, provide support to, and answer technical questions from other IS staff
• General Duties • Guide the implementation, continuous improvement and documentation of policies, procedures and processes for digital workplace service delivery • Develop relationships with leaders and partners to develop and deploy collaboration solutions to satisfy business requirements • Act as a solution architect in creating effective, efficient, and compliant digital solutions within the O365 space. • Experience designing and supporting solutions for collaboration (Teams), document management (SharePoint), workflows (Power Automate), and other intranet-type services using industry best practices • Research and have general familiarity with alternative solutions outside of O365 • Stay abreast of the latest technologies available in Employee Productivity such as Microsoft Teams, Planner, SharePoint, OneDrive, Power Automate, etc. • Identify and propose optimal ways of working within the collaboration and productivity tools used across the organization • Work with various departments to understand current processes and identify areas for enhanced efficiencies and improvements • Provide on-call support as needed, including after-hours support for non-standard hardware, software and configuration incidents using the IS support model
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• Bachelor's Degree in MIS (Management Information Systems) Engineering preferred, equivalent experience required

Experience

• 4-6 years with configuration and/or training Office365 products (Email, Teams, OneDrive and SharePoint) required
• 1-3 years demonstrated experience understanding business needs and translating them into technical solutions required
• 4-6 years Demonstrated expertise in managing and configuring Windows, Active Directory, Exchange, and Office 365 environments required
• 4-6 years in administering and supporting collaboration and messaging platforms such as Teams and Zoom required
• Demonstrated experience with vendor management and software selection required
• Change management experience to help bring about successful business outcomes required
• Project Management Experience preferred

Knowledge, Skills and Abilities

• Strong analytical ability to analyze systems and procedures; possesses exceptional problem-solving skills required
• Must be able to work independently under minimal supervision, as well as a member of project teams. required
• Proven customer service skills in dealing with internal staff requests. required
• Ability to influence others across organizational boundaries. required
• Ability to effectively prioritize multiple responsibilities. required
• Detail oriented with the ability to ensure accuracy of data and systems. required
• Excellent oral and written communication skills with all levels of management and with employees. required
• Must be able to work under pressure and meet deadlines. required

Licenses and Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert preferred
• Information Technology Infrastructure Library (ITIL) preferred

Tools and Technology

• Intel-based PC workstations running Windows operating systems, Apple devices and O/S. required
• Handheld personal devices (tablets, mobile devices and other wireless equipment). required
• Window Servers and Windows Desktop O/S. required
• Service Desk ticketing systems. required
• All Microsoft office products including Office 365 and Sharepoint. required
• All Adobe products. preferred

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