Employer brand- An organization committed to a thriving company culture that instills inspiration and happiness in the hearts of its team members. A team committed to high engagement with disciplined thought and action.

Organization’s core values and culture alignment- Helping People Succeed is at the core of everything we do. We have an execution and vision strategy focused on accountability, alignment and results with an emphasis on people. Our core values include a can-do attitude, passion for success, knowledge driven, and customer focused teamwork

Activities (most critical to least critical)

1. Respond to employee inquiries and assist in troubleshooting and resolving challenges in a timely manner.

2. Escalate problems to outsourced IT vendor to achieve issue resolution.

3. Manage and oversee service issues and requests with outsourced IT vendor.

4. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

5. Coordinate equipment, accounts, and credentialing for new employees

6. Assist users in obtaining access to systems.

7. Provide new user training on MS applications; SharePoint, Teams, Outlook.

8. Evaluate and coordinate IT needs of newly integrated companies.

9. Build out new companies in SharePoint.

10. Recommending ideas that improve day to day operations with the various companies.

11. Develop training materials and perform training sessions.

Behaviors and key performance adjectives

• Includer: Dependable, loyal, team focused, reliable, responsible
• Connector: Deliberate, Productive, Disciplined, Focused, Goal-Oriented
• Solver: Accurate, Detail-Oriented, Analytical, Methodical, Logical
• Facilitator: Encouraging, observant, intuitive, perceptive, insightful

Hard Skills and Education

• Associate’s degree in computer science or information technology preferred.
• Valid driver’s license
• Proficient in all Microsoft Office applications
• General knowledge trouble shooting office computers, internet connectivity and network systems.

Soft Skills

• Communication Skills
• Time Management
• Problem Solving
• Critical Thinking
• Teamwork and Collaboration
• Project Management

Experience

• 2 years of work experience in a professional IT work environment.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Troy, MI 48084