4 GMS Field Service Technician Jobs in Wilmington, MA
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Verrex is Hiring a GMS Field Service Technician Near Wilmington, MA
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RESPONSIBILITIES
Service Delivery
- Provide telephone and onsite service and preventive maintenance visits for all Verrex customers, including Verrex Service Agreement Customers and Time and Materials Customers as assigned by Service Management
- Complete all service visits following instructions as indicated on work orders. Bring all questions regarding the scope of work, or all customer requests for tasks outside the current scope of work, to Service Department Management
- Work overtime as requested and as necessary to meet deadlines and customer demands.
Service and Support Administration
- Complete and submit all necessary written and electronic documentation for all service visits, including work orders, equipment lists, preventive maintenance checklists, repair forms, and follow-up emails. Submit copies of relevant documentation to the customer
- Assist the Service Team with documentation of open service items in the system of record. Take ownership of all open items assigned to you for resolution by performing any necessary technical research and communicating progress to the Service Team
- Take ownership of expediting equipment repairs in the field, including contacting manufacturers and repair houses for case / RMA information, filling out all Verrex paperwork, and setting proper expectations with customers regarding equipment turnaround time
- Perform mark-ups of onsite as-built drawings as equipment changes and modifications are made. Bring back markups to Verrex Operations Manager for processing, and return updated drawings to customers
- Assist fellow technicians by providing installation/troubleshooting guidance
Sales, Customer Service and Relationship Management
- Communicate arrival and departure times to both customers and the Verrex Service Team. Follow-up proactively in the event of delayed arrivals
- Promote Verrex 220 (Time and Materials) services for all out-of-scope work. Promptly bring potential sales leads to the attention of Sales and the Service Team immediately
- Develop and maintain strong professional relationships with existing Service Agreement Customers Notify Service Management of all customer feedback, and highlight potential service issuesVerrex-Furnished Vehicle, Tools and Equipment
- Operate Verrex-supplied vehicle for travel to and from Verrex offices, customer sites, and training locations as required, following all applicable traffic laws
- Maintain vehicle following Verrex Fleet Guidelines. Promptly notify Fleet Management of all vehicle service needs or issues
- Maintain vehicle stock of all required tools and supplies. Promptly request equipment that needs to be ordered or restocked.
- Maintain personal stock of Verrex and user-furnished tools and supplies
- Maintain CTS Certification
- Attend all Verrex-sponsored training days
- Attend all offsite manufacturer and equipment-specific training as dictated
- Maintain/expand industry knowledge through all Verrex-approved media as dictated by job and customer demands
- Understand the principles of building and maintaining audiovisual systems, utilizing appropriate reference materials
- Understand how to use all tools as necessary to fabricate and field-engineer solutions
- Check Verrex Schedule Board nightly to receive the next day’s work assignments
- Adhere to Verrex dress code whenever on a customer job site or in a Verrex office
- Keep work areas safe, clean, and organized
- Submit timesheets daily
Knowledge and Training
General Policy and Best Practices
EMPLOYEE HANDBOOK
Verrex Management may revise this job description at any given time.
Job Summary
Full Time
Specialty Trade in Construction
$56k-72k (estimate)
04/28/2024
05/11/2024
verrex.com
MOUNTAINSIDE, NJ
50 - 100
1947
THOMAS BERRY
$10M - $50M
Specialty Trade in Construction
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About Verrex
Founded in 1947, Verrex is a global leader in designing, integrating, supporting, managing, and deploying audio visual and unified communication systems and services that allow organizations to thrive within evolving work forces, environments, and work styles. The AV systems integrator and managed services provider brings together AV and IT technology infrastructure, devices, and software to create environments and experiences that foster innovation, engagement, and collaboration. With offices in corporate hubs including New York, Boston, Houston, Los Angeles, London, Hong Kong, and Shanghai, ...supported by a six-continent allied network, Verrex can deliver AV and UC solutions and products across multiple geographic locations enabling clients to benefit from enterprise standards, uniform administration, and consistent user experiences.
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