The Role:The Support & Stock Associate is responsible for supporting the selling process and the basic operations of the store, by contributing to the customers’ exceptional shopping experience through greeting, stock, care, fitting room control, process basic transactions promptly and accurately, and ensuring the backroom is organized and running in an effective, productive and safe manner.Responsibilities:Welcomes customers and sets the tone for a friendly, professional shopping experienceAssists in running the fitting room and “go backs”Handles customers sales transactions promptly and efficientlyMaintains a clean and visually appealing cash wrap area at all times (i.e. display cases, earring fixtures, clutter free, etc.)Produces work that is thorough, accurate and neatMaintains the backroom in an orderly and efficient manner; ensures freight is processes in a timely and efficient mannerEnsures merchandise is delivered to the sales floor in a timely manner, fills in merchandise on the sales floor from the back room as well as a fitting room areaControls inventory and shrink losses according to company standardsMerchandising/Housekeeping:Maintains displays, fills in merchandise on sales floorAssists in maintaining cleanliness of the wrap desk areaProcesses merchandise shipmentsStraightens, cleans and helps maintain the store and backroom areasMiscellaneous:Understands and follows all company policies and proceduresAdheres to company guidelines of dependability, including attendance and requirementsMaintains a professional appearance whenever on the shop floorCompletes other duties assigned by store managementAttends Store MeetingsComfortable with being on camera for social media purposes (both stills and video)Other Skills and Abilities:Good verbal and communication skillsGood observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etcAbility to retain and utilize data, i.e. names, merchandise, information, policies and proceduresPhysical Demands:Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feetSimple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 poundsReaching above or below shoulder levelWork Environment:Maintains a friendly, positive, and professional behavior/conduct at all timesParticipate in a work climate that inspires mutual trust, respect and teamwork to achieve goals
Requirements:Retail experience preferredAbility to work flexible schedule including nights and weekendsHigh School education or equivalent