The Business Systems Analyst will research, evaluate, and document business processes, procedures, systems, and user requirements. In this position you will use process documentation to configure automated case management system, as well as identify opportunities to address problems or enhancements associated with court operational processes/systems to take advantage of new automated capabilities. This work includes instructing, coordinating, and monitoring work involving operational processes across the courts. 

Preferred Skills and Experience:
Extensive experience with documentation writing, curriculum design and evaluation, and/or educational delivery. Considerable knowledge with standard business process reengineering methods, procedures and methods required to develop and maintain databases, and/or extensive experience with information technology including manipulation of databases and complex spreadsheets for the production of reports.

Preference will be given to candidates with subject matter knowledge of Vermont Court procedures, and/or with working knowledge of Tyler Technologies court software systems.

Minimum Qualifications:
Education: Bachelor’s degree, preferably in education, judicial administration, business administration, instructional technology or informational technology. 
Note: Additional work experience may be substituted for the Bachelor’s degree on six months for semester basis. 

Experience: Four years at a functional and/or operational level in court case management. 

Note: Additional work experience and/or specialized training in the areas of preferred qualifications may be substituted for the court case management experience. This substitution must be expressly requested in the applicant’s cover letter with sufficient detail and specificity to support this request. 

This is a full-time, permanent opening and the position can be based in Montpelier or another Vermont Judiciary work location. The successful candidate may request to work remotely. Starting salary is $25.43 per hour. The Business Systems Analyst is a non-exempt Judicial Branch position equivalent to pay grade 23. The State of Vermont’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.

Benefits:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• Low-cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Summary of Duties:

• Works with committees and teams composed of Subject Matter Experts, technology staff, and education staff to provide support in documenting and configuring the court processes within the case management system. 
• Works with court operations and administrative staff to document and implement operational and information procedures and policies, writing clear and consistent training guidelines and/or documentation to assist all system users. 
• Serves as the initial source of operational assistance from the functional perspective. Acts as a liaison among stakeholders in order to understand the structure, policies and operations of the organization. 
• Assists in integration and acceptance testing and ensures that court staff have adequate training necessary to participate in testing. 
• Assists in the development and delivery of instruction and assists with ensuring that system users follow judicial best practices. 
• Evaluates the delivery of technical assistance, training services, and ongoing documentation needs and makes recommendations regarding user needs. 
  Helps identify areas of weaknesses and provides support and instruction to strengthen these areas ensuring data and system integrity. 
• Provides ongoing instruction and help-desk support to system users. 
  Configures the case management system and documents court processes. 
  Develops custom reports to meet the minimum requirements of management and staff. 
• Monitors business processes for case management systems utilization to ensure appropriate and efficient use of systems and applications. 
• Audit case management system entries by end users and take remedial action as deemed appropriate to ensure data integrity and completeness. 
• This position is responsible for all duties defined and other duties as assigned such as training other employees. 
• The job entails the operation of various types of electronic equipment and new equipment may be introduced at any time. 

The above statements provide the general nature and level of work performed by employees of this classification. It is not intended to be an exhaustive list of all the responsibilities, duties and skills required of this classification. Actual assigned duties may differ due to the varying needs of the Judiciary. 

Scheduled hours of work generally conform to public court hours, but assignments may extend beyond those hours. Occasional travel to other courts within the State of Vermont may be required. Travel will be reimbursed according to State policies. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature. Job Code # 24039

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills in all state government positions. The Judicial Branch is committed to a policy of equal employment opportunity, and the recruitment process is designed to treat all applicants equitably.