Overview

Our Program Manager is being recruited for continuously. VEIC is fortunate to be experiencing meaningful growth and invites interested candidates to apply for upcoming opportunities. Human Resources continuously monitors all submitted applications and will reach out to candidates as appropriate. Please note that we cannot respond to all inquiries but will reach out directly should we see a match. Thanks for your interest!

VEIC is a sustainable energy company on a mission to generate the energy solutions the world needs. For over 30 years VEIC has been working with governments, utilities, foundations, and businesses across North America to develop and deploy clean energy services that provide immediate and lasting change. With expertise in energy efficiency, building decarbonization, transportation electrification, and new approaches for a clean and flexible grid, VEIC brings innovative solutions to the market. VEIC is nationally recognized for developing pilots and programs that optimize energy use, reduce energy burdens for low-income customers, and advance new technologies. In addition to our full-service consulting business (Energy Services), VEIC administers three large-scale sustainable energy programs: Efficiency Vermont, Efficiency Smart, and the DC Sustainable Energy Utility (DCSEU). 

VEIC is seeking a Program Manager to support our growing portfolio of decarbonization and equity-focused projects. This role enjoys engaging work within a non-profit, forward-thinking energy consulting business.

We are committed to building an inclusive work community that represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

Qualified candidates located in the states where VEIC conducts business will also be considered: CA, CT, DC, DE, HI, MA, MD, ME, MI, MT, NJ, NY, PA, OH, RI, VA, VT, and WI. Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply. #LI-Remote

Responsibilities

A Program Manager provides the tactical and operational leadership for programs and initiatives to ensure that program implementation is aligned with and meets strategic objectives. This role serves as a key stakeholder during the design and launch of new programs. The Program Manager is responsible for ongoing program success through staff resource and budget direction, monitoring and adjusting processes, and continuous system improvement while providing excellent customer support for both external and internal customers. 

• • Defines the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
  • Manages the program staff and budget resources and ensures consistent service delivery.
  • Develops, leads, and motivates the Program Functional Team and provides the members an understanding of the annual goals and progress towards the goals.
  • Continuously monitors progress regarding initiative goals, budgets, and cost-effectiveness making program tactical changes as needed.
  • Leads program performance evaluations through surveys and Quality Management Systems. Ensures operational efficiency, and performance quality, and drives Best Known Practices.
  • Delivers clear and transparent program messaging for both external and internal customers.
  • Addresses customer service complaints and feedback. Seeks solutions to prevent future occurrences.
  • Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
  • Provides clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.
  • Manages new program development and implementation in coordination with the System Development group.
  • Develops Request for Proposals (RFPs), Memorandum of Understanding (MOUs), and sub-contracts for external services. Actively manages sub-contractor contracts and performance.
  • Assesses real-time program market barriers and drives short-term marketing efforts.
  • Manages external relations and communications with partner organizations.
  • Assess key strategy changes and represent any changes or modifications necessary to achieve a successful program and attain program goals.
  • Creates and delivers external partner training.
  • Maintains the relevancy and accuracy of program savings in the Technical Reference Manual including deletions, updates and additions to savings algorithms and measure characterizations. Generates Program Implementation Procedures (PIP) as needed.
  • Other duties as assigned.

Qualifications

• • Strong personal commitment to the mission, vision, goals, and values of VEIC.
  • Bachelor’s degree or a similar combination of education and experience from which comparable knowledge and skills have been acquired.
  • Three years of experience in operations or program management including tactical decision-making, influential leadership, facilitation, resource management, budget management, communications, and the ability to develop and attain goals.
  • Proven ability to develop strong working relationships, and collaborate with internal staff, customers, and trade allies.
  • Familiarity with energy-efficient technologies and market knowledge is helpful in this role
  • Ability to carry out systematic data tracking and reporting processes and implement planned steps from start to finish. Demonstrated experience generating reports with spreadsheet and/ or database programs such as Excel and Access.