Overview

VEIC is a sustainable energy company on a mission to generate the energy solutions the world needs. For over 30 years VEIC has been working with governments, utilities, foundations, and businesses across North America to develop and deploy clean energy services that provide immediate and lasting change. With expertise in energy efficiency, building decarbonization, transportation electrification, and new approaches for a clean and flexible grid, VEIC brings innovative solutions to the market. VEIC is nationally recognized for developing pilots and programs that optimize energy use, reduce energy burdens for low-income customers, and advance new technologies. In addition to our full-service consulting business (Energy Services), VEIC administers three large-scale sustainable energy programs: Efficiency Vermont, Efficiency Smart, and the DC Sustainable Energy Utility (DCSEU). 

A Program Manager provides the tactical and operational leadership for EVT programs and initiatives to ensure that program implementation is aligned with and meets strategic objectives. This role serves as a key stakeholder during the design and launch of new programs. The Program Manager is responsible for ongoing program success through staff resource and budget direction, monitoring and adjusting processes, and continuous system improvement while providing excellent customer support for both external and internal customers.

We are committed to building an inclusive work community that represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

This is a hybrid position that will be required to work from Vermont. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

#LI-Hybrid

Responsibilities

• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Manage the program staff and budget resources and ensure consistent service delivery.
• Develop, lead, and motivate the Program Functional Team and provide the members with an understanding of the annual goals and progress towards the goals.
• Continuously monitor progress regarding initiative goals, budgets, and cost-effectiveness making program tactical changes as needed.
• Lead program performance evaluations through surveys and Quality Management Systems. Ensure operational efficiency, performance quality, and drive best-known practices.
• Deliver clear and transparent program messaging for both external and internal customers.
• Address customer service complaints and feedback. Seek solutions to prevent future occurrences.
• Provide support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
• Provide clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.
• Manage new program development and implementation in coordination with the System Development group.
• Develop Request for Proposals (RFPs), Memorandum of Understanding (MOUs), and sub-contracts for external services. Actively manage sub-contractor contracts and performance.
• Assess real-time program market barriers and drive short-term marketing efforts.
• Manage external relations and communications with partner organizations.
• Assess key strategy changes and represent any changes or modifications necessary to achieve a successful program and attain program goals.
• Create and deliver external partner training.
• Maintain the relevancy and accuracy of program savings in the Technical Reference Manual including deletions, updates, and additions to savings algorithms and measure characterizations. Generate Program Implementation Procedures (PIP) as needed.
• Partner with key stakeholders in new program design, forecast future achievable contractual goals and determine the required annual budget.
• Develop evaluation plans which include risk assessment and risk mitigation options as well as validate program design and savings.
• Define and drive Best-In-Class operational effectiveness.
• Ensure best-known practices within the group are being shared and implemented.
• Leverage external relations to enhance or accelerate progress towards program goals.
• Provide leadership to external partners and the public which exemplifies Efficiency Vermont’s national reputation as an innovator and leader in energy efficiency program design. This includes roles such as speaker, author, or presenter at meetings and conferences.
• Engage with technical groups and the Department of Public Service on modifications to existing program savings characterizations and net-to-gross values.
• Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
• Other duties as assigned.

Qualifications

• Strong personal commitment to the mission, vision, goals, and values of VEIC.
• Bachelor’s degree and three years of experience in energy efficiency implementation planning or management or a similar combination of education and experience from which comparable knowledge and skills have been acquired.
• Five years of experience in operations or program management including tactical decision-making, influential leadership, facilitation, resource management, budget management, communications, and the ability to develop and attain goals. A Program Management Professional (PgMP) or Project Management (PMP) certification is highly desired.
• Proven ability to develop strong working relationships, and collaborate with internal staff, customers, and trade allies.
• Experience creating, leading, and fostering strong teams.
• Ability to carry out systematic data tracking and reporting processes and implement planned steps from start to finish. Demonstrated experience generating reports with spreadsheet and/ or database programs such as Excel and Access.
• Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast-paced environment. 
• Excellent written and oral communication skills, and experience with substantive elements of customer service.
• Strong interpersonal skills including effectiveness in productive communications along with a high degree of professionalism, maturity, and a polished demeanor.