Agency Name: Vermont Public Transportation Association

Official Title: Customer Service/Data Entry
Office Location: Bennington, VT

Position Reports To: Executive Director of Vermont Public Transportation Association

Description of Work:

VPTA is seeking a team player with a strong work ethic who is detail oriented to fill this Customer Service Lodging Specialist.

Essential Duties and Responsibilities:

This full-time position encompasses a variety of duties including, but not limited to, traditional office functions performed in a fast-paced work environment, detailed reporting, customer service, data entry, and creative problem solving all while working closely with families that are traveling out of the area for healthcare.

· Commitment to customer service excellence

· Supporting members via telephone and email

· Serving as a resource to partner agencies, organizations, and community transportation providers

· Reviewing data for errors or deficiencies

· Compiling detailed reports

Experience:

· Microsoft Office: 2 year (Required)

· Data Entry: 2 year (Required)

· Customer Service: 1 year (Required)

Qualifications:

· Proficiency in Microsoft Office

· Minimum 40 WPM typing speed

· Accurate data entry skills and attention to detail

· Excellent verbal and written communication skills

· Ability to plan, organize and prioritize; and work independently and in a team environment

· Ability to maintain a high level of confidentiality

· Applicant will be required to pass extensive background checks in accordance with state and federal regulations and have a valid driver’s license

Application Process:

· Interested applicants should submit a resume and cover letter to Vermont Public Transportation Association.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person